Sr. Program Manager

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

As an Engagement Manager at our organization, you will be at the forefront of managing a specialized cross-functional team that supports our global strategic clients. This role is execution-focused and demands strong advocacy for our partners while overseeing product development and influencing product roadmaps within the broader CyberSource organization.

Engagement Managers play a crucial role in cooperating with sales, relationship management, program management, product owners, and technology development teams. They are responsible for bringing innovative payment solutions to the market to differentiate our strategic partners, drive our sustained revenue growth, and extend our product offerings to enhance customer value and reinforce overall account relationships.

As an Engagement Manager, your primary responsibility will be to partner with global, marquee enterprise clients. You will need to deeply understand clients' needs to facilitate the delivery of payment-related solutions that further their strategic objectives. This role requires strong client advocacy and an execution-focused mindset while overseeing product development and influencing product roadmaps within the broader CyberSource organization.

Working closely with sales, relationship management, technology, and delivery teams, Engagement Managers are instrumental in bringing innovative payment solutions to market. These solutions help differentiate our enterprise clients, enable sustained revenue growth, extend core product/service offerings, increase customer value, and strengthen overall client relationships.

Success in this role requires industry-leading expertise in understanding and explaining the evolving payment ecosystem, product development and delivery, as well as partner advocacy and management. Strong business development, product development, and relationship management skills are essential.

Responsibilities

- Oversee all phases of project lifecycle, ensuring successful delivery.

- Be accountable for comprehensive program management support, including developing and managing project plans, timelines, governance plans, reporting, and budgets.

- Manage client interactions related to defining, committing, and delivering required functionality for their Go-To-Market plans.

- Develop and manage client's backlog.

- Lead project planning activities and facilitate project meetings, ensuring the team delivers high-quality deliverables on time.

- Establish and manage client expectations throughout the project lifecycle, following defined scope management processes.

- Communicate committed timelines and assist clients in supporting integrated ASPS solutions.

- Create Statements of Work (SOWs) that cover development, testing, implementation, and warranty periods.

- Coordinate with Solution Architects Product Management to determine the impact of mandates on client solutions.

- Report and escalate issues, risks, and blockers, with mitigation plans and resolution paths.

- Partner with Account Management / Sales on Client Commercialization Plans.

- Organize all areas of client support and act as the hub of all partner interactions.

Demonstrated Ability

- Proven experience in project / program management, including managing scope, developing project plans/timelines, and addressing risks/issues.

- Strong business analysis skills with the ability to capture and manage client's requirements and excellent attention to detail.

- Expertise in customer relationship management.

- Proven ability to drive execution delivery with a focus on accountability and ownership within a matrix organization.

- Assertive approach, result-oriented, and ability to solve complex problems.

- Strong leadership qualities and experience working as part of a cross-functional team to meet client goals.

- Excellent oral and written communication skills, business development, product development, and relatio