Event Concierge - Waldorf Astoria Monarch Beach Resort and Club

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Event Concierge, you’re not just supporting event operations and client satisfaction – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The award-winning AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for an Event Concierge to join the team!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.

• Shift: Various – must have availability to work weekends, weekdays, and holidays.

What will I be doing?

As an Event Concierge, you would be responsible for working with Meeting and Event Managers prior to functions and work with Event Planners for day of events. Specifically, this includes but is not limited to:

• Prepare and analyze banquet event orders to gather function and guest information and ensure a proper timeline is in place.
• Respond to and fulfill all last-minute event arrangements and requests.
• Follow up on and ensure proper execution of events.
• Work closely with Catering and Sales departments on a daily basis
• Keep open channels of communication with all departments within hotel
• Main point of contact the day of special events

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

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