Production/Office Manager

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About Us
Prism Specialty Restoration is a national leader in specialty contents restoration, helping families and businesses recover from fire, flood, and disaster. Our NC, Central VA & Tidewater franchise (located in Burlington, NC) operates three specialized divisions — Electronics & Appliances, Textiles & Soft Goods, and Art, Antiques & Collectibles — restoring items other companies would perhaps consider non-salvageable.

We partner with insurance carriers, adjusters, contractors, and property owners to deliver fast, high-quality restoration with a compassionate touch. Learn more at prismspecialties.com.

A Day in the Life
This is a hands-on leadership role for someone who thrives on logistics, problem-solving, and keeping teams on track. You will manage workflow from pack out through final delivery, supervise field and warehouse crews, and serve as the go-to escalation point for clients and staff.

Customer Service

• Answer incoming calls and respond to client emails promptly and professionally
• Keep customers informed of job status throughout the restoration process
• Solicit and respond to customer feedback and reviews
• Serve as the primary escalation point for client concerns and quality issues

Production & Operations

• Manage the daily production queue across Electronics & Appliances and Textiles & Soft Goods divisions
• Schedule, prioritize, and track jobs to meet turnaround commitments
• Coordinate daily pick-up and delivery routes for maximum efficiency
• Oversee fleet management, vehicle scheduling, and driver assignments
• Collaborate with office staff to meet all production deadlines

Warehouse Management

• Help maintain an organized, secure, and clean warehouse environment
• Help ensure proper storage, labeling, and chain-of-custody for specialty contents
• Help to coordinate supply inventory, purchases, and vendor relationships
• Help oversee facility maintenance and address facility issues as needed

Team Leadership & Administration

• Supervise, coach, and develop warehouse technicians and pick-up/delivery crew
• Manage employee training requirements, schedules, and certifications
• Drive team-building and foster a positive, accountable culture
• Track job status, maintain accurate records, and report key metrics to ownership
• Identify opportunities to improve processes, reduce cycle times, and enhance service quality

What We Are Looking For In You

• 3+ years of experience in operations, logistics, production management, or a related field — restoration or insurance industry experience is a plus
• Proven ability to lead, motivate, and develop a team
• Previous employee management experience with strong coaching skills
• Solid multi-tasking ability, prioritization skills, and exceptional attention to detail
• Proficiency in MS Office (Excel, Word, Outlook, PowerPoint); job management or inventory software experience preferred
• Excellent written and verbal communication skills — professional and compassionate with clients facing difficult situations
• Professional, neat appearance that represents the Prism Specialty Restoration brand
• Ability to stay calm, solution-focused, and decisive under pressure
• Valid driver's license and willingness to travel within the NC, Central VA & Tidewater service area
• Bilingual a plus (Spanish)

What We Offer

• Direct access to franchise ownership with genuine opportunity for growth
• Meaningful work — helping families and businesses recover from difficult situations
• A supportive, team-oriented culture that values its employees
• Professional development and training within a nationally recognized brand

  Compensation: $55,000.00 per year

For over 25 years, steady and calculated growth has evolved the company into a world-class operation in restoring electronics, art, textiles, and documents quickly and effectively.  Since 1993 Prism Specialties has been making its mark recovering and restoring electronics specializing in both residential and commercial markets. As we strive to accommodate our customers and their restoration needs, Prism Specialties expanded into art restoration, document restoration, and textile restoration.

Our teams specialize in recovery solutions for major disasters related to fire, water, lightening and vandalism. We provide high quality and