Case Management Specialist - Generalist

It's a great feeling to work for a company that does so much good for others around the world!

Academic Req:– Bachelor’s or undergraduate degree from an accredited program/university, preferably in one of the following areas: social work, psychology, criminal justice, sociology, or related field of study; Strongly Preferred – Graduate degree from accredited program/university 

Certifications: Integrated Case Management, First aid, CPR, Emergency behavior intervention 

Work experience: Three (3) years of related experience including experience working in crisis intervention and case management; Preferred – Experience in working with immigrant populations and child welfare 

Critical Action Items & Measurable Deliverables:

1. Meet all federal and state regulatory guidelines and standards that are applicable to this position.

2. Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.

3. Participate in workshops, seminars, education programs and other activities that promote professional growth and development.

4. Maintain a minimum number of weekly contacts with children and families.

5. Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.

6. Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, families’ needs are addressed through best possible supports, and follow ups are conducted as needed.

7. Engage and involve children and their sponsors in the casework process.

8. Document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes.

9. Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.

10. Participate in weekly case staffing with case managers, case aides and contracted staff in the assigned region.

11. Work evenings, weekends and holidays as needed or requested by position supervisor.

12. Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency.

13. Maintain confidentiality in all areas of the service population and program operations.

14. Maintain Compass Connections professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, the service population, and community members and complying with required dress code at all times.

Other Responsibilities:

1. Independently coordinate referrals, service planning and documentation of services for assigned caseload.

2. Act as a liaison with stakeholders, including legal providers and immigration court.

3. Accept crisis calls and provide support to families in crisis.

4. Participate in weekly face to face or phone supervision with the supervisor.

5. 75% travel, including car, train, and flight transportation and overnight stays.

6. Conduct comprehensive assessments, develop treatment plans, and make independent decisions in the field regarding the safety and well-being of assigned children and families.

7. Meet all deadlines required by program supervisor and federal partners.

8. Communicate effectively in writing and verbally in English and Spanish.

Requirements:

1. Pass a pre-employment drug screen and random drug screens throughout employment.

2. Provide proof of work eligibility status upon request.

3. Pass a pre-employment and biennial criminal background checks.

4. Demonstrate master of comprehensive safety, resiliency, and mental health assessment.

5. Demonstrate the ability to:

a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.

b. Communicate effectively in writing and verbally in English and Spanish.

c. Work collaboratively with other staff members, service providers and professionals.

d. Provide crisis intervention according to training provided by Compass Connections when needed to maintain a safe environment.

e. Work in a fast-paced environment and maintain emotional control and professional composure at all times.

f. Maintain computer literacy required to meet the responsibilities of the position.

g. Work effectively and without intensive su