Job Description Summary

The Lead Warranty Process, Tools, and Claims Manager will serve the Global Site Issue Management (GSIM) team and report directly to the NU Global Warranty Leader. This role is responsible for supporting NU Warranty claims processes and tools in addition to evaluating and dispositioning NU Warranty claims.

Job Description

Essential Functions:

• Support definition and execution of Warranty Initiatives across HDNU and Services
• Maintain Warranty Training guides, PowerNow modules, eWarranty activation, and links to related systems to ensure User access and understanding.
• Train Warranty team members and GEV site representatives (CPM/CSL) on Warranty Training guides utilization, location, and feedback processes
• Oversee planning, execution, and completion of claim audits, ensuring thorough and accurate reviews
• Execute aligned region/site warranty claim evaluation and disposition in line with Warranty Policy and Standard Work
• Interpret Customer NU Contract Warranty terms and conditions to determine claim validity
• Review technical case resolution to support claim validity and disposition
• Use Lean to drive culture, continuous improvement, and workstream productivity
• Generate ideas to maximize Customer value and GEV business growth

Basic Qualifications

• Bachelor’s Degree in Engineering from an accredited university or college or High School Diploma/GED plus 6 years’ experience in warranty claims processing (contract terms and conditions, warranty policy).

Desired Characteristics

• Servant leadership mindset
• Identify opportunities for improvement and take the lead in initiating projects to address them
• Highly collaborative with demonstrated capability for driving change
• Ability to identify Customer & business challenges and create ideas that meet both GEV and customer interests
• At least 3 years of combined experience with Power Generation/heavy equipment installation, operation, service, or technical support
• Strong communication & interpersonal skills
• Brings high level of energy to the workplace and inspires others
• Demonstrated capability in working within a matrixed global organization
• Customer-focused with clear, concise written and oral communications to the appropriate level
• Restless dissatisfaction with “the way things are done” …focused on continuous improvement
• Data driven but decisive despite ambiguity
• Humble, open, collaborative, and continuously learning
• Passionate team member
• Track record of building trust and credibility with others through results
• Confidence to make decisions based on understanding product/process risks
• Stretches limits with thinking, challenges the status quo
• Basic knowledge of Six Sigma DMAIC, 3 x 5 Why’s or other Root Cause techniques
• Basic knowledge of LEAN techniques

Note:

To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

Application Deadline:

 

 

For candidates applying to a U.S. based position, the pay range for this position is between $100,000.00 and $166,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay off