Service Field Supervisor

Are you a HVAC Service Field Supervisor, searching for new experiences? As a leading Trane® independent office, Brady brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina. We take pride in all we do and in our Associates which is why we offer competitive pay and compensation, benefits, growth opportunities, and more! The Service Field Supervisor supervises a team of HVAC field technicians and is responsible for the overall daily business and service operations of their assigned team, in addition to performing the role of a technician which is a critical key role.

SUMMARY:  The Service Field Supervisor supervises a team of HVAC field technicians, and is responsible for the overall daily business and service operations of their assigned team, in addition to performing the role of a technician

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Supervisory Duties & Responsibilities:

• Provides overall quality assurance in our service delivery to our customers by our Field Service Technicians, to include, ensuring the appropriate documentation is submitted accurately and timely
• Sets expectations for the technicians and the team around customer satisfaction, performance, safety, teamwork, and professionalism and personally adhere to them
• Serves as liaison between the field and the office; assists Scheduler in assigning work and matching jobs with technician skillsets, assists Biller with closing out jobs in order to complete the billing process, and approves the weekly labor analysis report for assigned Service Technicians
• Assists Area Service Manager in hiring, disciplinary process, and firing
• Assists Area Service Manager with onboarding process for new technicians
• Ensures safe work environment for team by education and training in safe work practices
• Represents the team as Safety Manager
• Responsible for development and training of the technicians on their respective team
• Responsible for creating and managing technicians’ Individual Development Plans (IDPs)
• Works with Sales on large accounts and contract turnovers, and represents Company at the local supervisory level by serving as a direct customer contact
• Serves as technical advisor for the team, including the correct resources to utilize when appropriate
• Provides regular feedback and coaching to technicians on their performance to expectations, and performs annual and quarterly performance reviews with each field technician; sets goals and addresses all performance issues; provides recognition for good performance
• Provides leadership by encouraging, challenging and nurturing individual growth and career path of team technicians
• Reviews and drives team metrics and financials with Area Service Manager; makes necessary adjustments based on results
• Oversight of annual inventories for field technicians
• Represents team at quarterly Team Meetings and provides team with feedback, including any updates.
• Assist Area Service Manager and provides oversight of respective team resources (warehouse space, spare vehicles, trailers, large recovery equipment, pressure washers, tube cleaning equipment, etc.)
• Assists ASM and/or performs incident investigations and reporting
• Forecasts anticipated staffing needs for your territory with the Area Service Manager and Resource Coordinator.