Program Manager, Enterprise Product Enablement

Company Description

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

Job Description

We are looking for someone to join our Product Enablement team to help ensure our Enterprise merchant facing teams have the product knowledge they need to deliver exceptional experiences for our largest customers and prospects. 

The Enterprise Product Enablement Program Manager plays a critical role in designing, building, and scaling resources, programs, and initiatives for strategic product launches, updates, or initiatives. This exciting role has a significant impact on our teams’ success and plays a pivotal role in Shopify’s continued growth.

This role is on our learning and development team this is not a product management role

About the role:

• Design, build and deliver enablement programs consisting of courses, resources, training sessions, and content in alignment with instructional design framework, and adult learning best practices
• Leverage metrics to understand and articulate the impact of the programs delivered
• Support the execution and/or facilitation of merchant facing team enablement programs (primarily for Sales and Merchant Success) 
• Collaborate cross-functionally to deliver inclusive content tailored to audience needs
• Tailor product programming to merchant facing teams in such a way that they have the right information for their role, and context is easily understood
• Work with Knowledge Management to evaluate content and resources to ensure it reflects product changes or launches, and meets audience needs 
• Engage and implement feedback from enablement partners on deliverables to create enjoyable experiences for learner 
• Work collaboratively, across multiple functions and teams, to design and build merchant facing programs complete with learning courses, assessments, objection handling, job aids and other key materials to enhance productivity and competencies
  • Teams you might work with include but are not limited to: Product Marketing, Launch Specialists, Craft teams (Sales, Support, MSM, etc), Product Management 
• Drive education and awareness of our product programs to key audiences including new employees, revenue leaders, cross-functional teams, and talent
• Consult and collaborate with stakeholders to assess and identify gaps in product training and make recommendations for how we solve them
• Actively take a leadership role within the team to help uplevel the team around this individual, including creating processes, templates, and team tooling how-tos
• Push the craft forward to create engaging and impactful program
• Support onboarding new team members 
• Find efficiencies to recommend new ways of working as a team and provide constructive feedback on current operating models and structures

Qualifications

• Deep knowledge of learning principles and modern training techniques, preferably in a learning design or creation environment
• 3+ years experience in an enablement role
• Exceptional time management skills, ability to effectively prioritize where and how you spend your time
• Demonstrated ability to manage stakeholder expectations 
• Demonstrated experience writing effective large scale communications 
• Experience owning and delivering projects; formal project management training or certifications a plus
• Understanding of data principles and how to communicate impact from available data in a simplified story
• Excel