Technology Operations Director (InnovateNJ)

Systems administration and maintenance

• Act as the primary administrator of technology platforms and systems, including Google Workspace, GitHub, AWS, Slack, and more.
• Act as a primary liaison to the State’s Office of Information Technology, on matters related to staff training, security policy, cloud policy, and other technical policies.
• Manage software licensing and access management for onboarding and offboarding members of the office, contractors, and partners. Create and manage user accounts, permissions, and access controls while optimizing configuration of software applications.
• Manage hardware provisioning, including accurate inventory for computers, phones, and IT accessories.
• Maintain systems inventory and technical documentation, generate reports on performance/usage, ensure cost efficiency, and serve as a consultory point of contact for application vendors.

Software procurement and consulting

• Assess, evaluate, and help implement new digital tools for teams.
• Provide consulting and advising for new software or platform procurement, in collaboration with finance and procurement functions, to provide the technical perspective and expertise on procurement efforts. Help ensure timely acquisition, distribution, and replacement of assets.

Operational architecture and support

• Act as technology operations leader, including managing a team and coordinating with leadership, other operational directors, and team leads.
• Design and implement organizational policies and processes to create smoother, more manageable systems, and enhance security practices, hardware and software utilization, and more.
• Provide counsel on technical matters in plain language to our project teams and stakeholders to determine viable tech solutions. Interact and facilitate conversations with a diverse range of individuals, including NJ residents, state partners, and government officials.

Information and platform security

• Serve as the organization's primary authority on cyber security practices and policies, including maintaining an up-to-date understanding on regulatory requirements and industry standards and research in the cybersecurity space to inform our team's practices.
• Develop processes and controls, in consultation with Office of Innovation leadership, to ensure Office systems are secure and properly configured.
• Perform routine audits to ensure the security and accuracy of all internal digital services, and maintain the quality and reporting of this information for the office.
• Manage and apply compliance and regulatory frameworks to cloud architecture and application security for project work, in coordination with multiple technical stakeholders and domain experts such as project teams, the State Office of Information Technology, NJ Cybersecurity and Communications Integration Cell, and other State agencies as needed.

Do what’s needed for the team

• Execute additional duties and responsibilities to advance our mission and work.

Experience, Skills, and Abilities

• A minimum of 7 years of professional experience in relevant technical roles and a commitment to technical excellence in yourself and your work.
• At least 2 years of professional experience leading cloud-based IT platform administration.
• At least 1 year of professional experience in people management.
• Professional experience in managing and scaling a technology operations team and providing developer operations support, including: improving shared libraries/utilities and practices around authentic