Ticketing Operations Senior Manager F4L Lisbon

<p>FAN4LIFE is delivering full ticketing services powered by the ticketing solution SECUTIX,<br/>We are looking for a qualified professional to join our FAN4LIFE team, whose mission is to lead and deliver ticketing operations for high-visibility world-class events,<br/>You will work with very high-brand clients in sports and live entertainment and experience the ultimate thrill of seeing millions of FANs benefit from the results of your work,<br/>You will join a dynamic and fast-paced environment and work with cross-divisional internal teams across multiple geographies (CH, UK, FR…)<br/>The position is based in Lisbon (PT)</p> <p><strong>Responsibilities</strong><br/>•    Assist the operations centre manager in planning, organizing, and executing ticketing operations for various events.<br/>•    Validate ticketing sales and mobile ticket delivery strategies.<br/>•    Manage local team.<br/>•    Coordinate with internal teams in other geographies and customers to gather event information and set up ticketing systems accordingly.<br/>•    Build-up and enhance standard operating procedures to configure and operate the ticketing systems.<br/>•    Become an expert in the SECUTIX ticketing platform functionalities.<br/>•    Monitor ticket sales, inventory levels, and pricing strategies to optimize revenue and ensure availability.<br/>•    Provide support and guidance to ticketing sales agents, addressing inquiries, issues, and escalations as necessary.<br/>•    Prepare detailed reports and analyses of ticketing data to identify trends, opportunities, and areas for improvement.</p> <p><strong>Qualifications</strong><br/>•    Master’s degree in business, event management, IT, or a related field.<br/>•    Minimum 7 years of experience leading ticketing operations or event coordination.<br/>•    Minimum 7 years of experience of team leadership.<br/>•    Previous experience supporting major spectator events.<br/>•    Excellent organizational, analytical, and problem-solving skills.<br/>•    Proficiency in ticketing software platforms and Microsoft Office suite.<br/>•    Strong interpersonal skills and the ability to collaborate effectively across teams.<br/>•    Organized, service-oriented and resistant to stress.<br/>•    An interest in sports in a plus.<br/>•    Proficiency in English (spoken &amp; written) and French is a plus</p> <p></p> "SECUTIX is the market leader in advanced digital solutions for the events industry. Offering a seamlessly integrated and open cloud platform, SECUTIX gives organizations complete control and a suite of tools to help better understand and digitally engage with audiences, monetize products and services, secure operations and take audience experiences to the next level. SECUTIX serves a range of organizations on a global scale, including sport clubs, stadiums and arenas, museums, live entertainment organizations, leisure parks and festivals. Its emblematic customers include the UEFA, Ópera National de Paris, Centre Pompidou, Paléo Festival, Musée Picasso Paris and many more.  <br/> SecuTix is a Swiss company delivering a portfolio a SaaS solutions for the event industry. <br/> We are on a mission to help cultural, entertainment and sports organizations engage with their fans through our ticketing sales tools and mobile ticketing solution. <br/> We are serving more than 150 customer sites with a customer centric attitude and startup mindset. <br/> SecuTix is headquartered in Lausanne, Switzerland. We have development centers in Ho Chi Minh City, Vietnam and in Granada, Spain, and have sales offices located in Paris, London, Madrid, Munich, Amsterdam and Miami." <br/>