Fusion ERP Technical Analyst 4-Support

Principal Technical Support Engineer

 

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Position is supporting our Federal clients and requires US Citizenship.  

Shift starts at 1:00pm PST.

Key Qualifications:

• 7+ years of technical and functional expertise, including proficiency in modules, data flows, and integration points within Fusion ERP Financials Cloud Applications, Broad understanding of modules such as General Ledger, Payables, and Projects, as well as how Fixed Assets integrates with these modules. 
• Asset Lifecycle flow, common enterprise structures setup, transaction processing, interfaces, business processes, period close processes, and activities. This includes setup and configuration of asset books, depreciation methods, asset categories, and tax rules.
• Knowledge of implementing local and international accounting standards and regulations related to fixed assets accounting to ensure compliance.
• Strong proficiency in identifying functionality and usability bugs within applications code written in SQL, PL/SQL, J2EE applications, and Oracle RDBMS Database.
• Experience with Oracle's recommended implementation methodologies during implementation phases and data migration processes. This includes extracting data from legacy systems, mapping data to Oracle Fusion Financials structures, and loading data into the new system for compatibility with Oracle Fusion Financials Fixed Assets.
• Understanding of the security model within Oracle Fusion applications, including roles, permissions, and data security.

Career Level - IC4

Supporting Skills:

In addition to the preferred qualifications, the following skills will be helpful:

• Oracle ERP Cloud Implementation Certifications
• Experience with reporting tools and analytics features in Fusion Financials for Fixed Assets for creating custom reports and applying built-in reporting capabilities.

 

Responsibilities:

As a Principal Support Engineer, your primary responsibilities will include:

• Resolving complex technical problems with meticulous attention to detail, ensuring efficient issue diagnosis and problem resolution for Oracle customers.
• Serving as an effective communicator and negotiator in problem resolution and management.
• Collaborating with teams to improve automation and the knowledge base for application services.
• Demonstrating the ability to collaborate and work successfully with diverse and globally distributed teams spanning multiple time zones.
• Ability to develop and deliver training programs for end users, ensuring they understand how to use the products successfully.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $31.83 to $67.93 per hour; from $66,200 to $141,300 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years o