Assistant Service Manager - Chadwick

Job Duties and Responsibilities

• Creates a high volume of formalized repair quotes and delivers to customers.
• Interact with customers to provide knowledge of needed repairs.
• Provide sales support to technicians and the outside sales team.
• Ensures repair quotes are delivered in a timely manner.
• Answers customers' questions about services, prices, availability, or terms.
• Works with vendors to secure and manage delivery of parts to technicians. Follows up to ensure delivery is timely for repairs.
• Coordinates with service department to schedule service repairs.
• Manages workflow through dispatch
• Assist with dispatching as necessary
• Assists account managers to ensure accurate pricing to customer.
• Tracks sales opportunities for sales team and management.
• Maintain service repair history.
• Work with General Manager, Account Managers and Service Department to resolve customer issues.
• Assists Service Manager with inside operations as necessary.
• Provides administrative support such as follow up and reporting for the safety program.
• Develops and maintains communications in a cooperative and professional manner.

Required Education/Experience:

School/Trade School Diploma (or GED or High School Equivalence Certificate) and work experience at least 2 years in the HVAC industry.

Competencies:

• Technical capacity
• Customer focus
• Communication proficiency
• Innovative
• Collaboration
• Financial Management
• Attention to detail and ability to work independently
• Personal computer skills, strong typing ability and knowledge of Microsoft Office (including Excel)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position is a largely sedentary role.

Work Environment

This job operates in an office environment. Must be able to sit and/or stand for extended periods of time.

Reasonable Accommodation

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company's business operations.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.