Director - Business Customer Solutions

Requisition:  81046

PSEG Company:  Public Service Electric & Gas Co.

Salary Range: $ 152,300 - $ 250,100

Work Location Category: Hybrid Flexible

 

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:

Onsite are roles that have specific onsite requirements and are typically onsite daily.

Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.

Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.

Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

This position is responsible for the new construction project initiation stage and project management for all electric and gas new construction projects, electric vehicle and solar net metering requests, demolition and service removals, etc.; Responsible for managing the day-to-day working relationships between PSE&G and the company’s largest 600 industrial and commercial customers; Responsible for maintaining strategic partnerships with key opinion elites within the large I&C business community, builder/developer community and with economic development organizations and policy makers; leading and guiding customer retention and attraction efforts;  Manage capital budget of $12M, O&M budget of $17M.

Job Responsibilities

• Responsible for the new construction project initiation stage and project management for all electric and gas new construction projects; responsible for the direction of core utility sales activities including electric & gas service, solar and net metering, and outdoor lighting. For residential & small/medium business customer requests, responsible for Construction Inquiry call center who supports this segment, initiatives the project phase for electric, gas, net meter customer/developer requests. For Large new business projects, the annual scope is >180 major new business projects, valued at >$50M of annual distribution margin revenue and associated with >$80M of capital work to provide service.  Responsible for the direction of core utility sales activities, including electric & Gas service and outdoor lighting.  Estimated annual upfront costs associated with streetscape projects valued at $2M with $350k of annual distribution margin revenue.
• Responsible for overall large customer perception, implementing process improvements, and large customer perception and transactional survey results. Ensure team meets/exceeds operational metrics, inclusive of key performance indicators that are on the Utility/Customer Care Scorecards (i.e. Express Connect cycle time, JD Power, Average Speed of Answer).  Ensure KPIs are met across the organization beyond sc