Entry Level Customer Service Assistant

Company Description

About Us

Nexmos Design is a forward-thinking creative agency specializing in experiential branding, corporate events, and immersive design. Based in Kansas City, MO, our mission is to help clients bring their brand visions to life through tailored event strategies and innovative design concepts. We pride ourselves on delivering excellence, attention to detail, and creativity in everything we do.

Job Description

Job Description

Nexmos Design is seeking a dedicated and enthusiastic Entry Level Customer Service Assistant to support our customer relations team. In this role, you will be the first point of contact for our clients, ensuring they receive timely, helpful, and professional assistance. This position is ideal for individuals who enjoy helping others and are looking to grow within a creative and fast-paced company.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner

• Provide accurate information about our services, timelines, and processes

• Assist customers with order updates, billing questions, and general support

• Coordinate with internal departments to resolve customer concerns

• Maintain customer records and update the internal database

• Follow up with clients to ensure satisfaction and address any additional needs

• Support administrative tasks as required by the department

Qualifications

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree is a plus

• Excellent communication and interpersonal skills

• Strong attention to detail and organizational skills

• Ability to multitask and prioritize in a fast-paced environment

• Basic proficiency in Microsoft Office (Word, Excel, Outlook)

• Positive attitude and willingness to learn

• Previous customer service experience is preferred but not required

Additional Information

Benefits

• Competitive annual salary: $44,000 - $49,000

• Opportunities for professional growth and advancement

• Skill development and training programs

• Supportive and collaborative team environment

• Full-time, consistent schedule