Cons Prod Strategy Manager II - Strategy & Architecture - Client Protection

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Enterprise Job Description:

This job is responsible for leading a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching employees, and partnering across technology, product, and risk leadership to drive performance.

The candidate will be responsible for designing the target state strategy of platforms, tools, data and AI in the Consumer Bank's Client Protection (Fraud & Claims) organization. The role will enable the Fraud & Claims strategies, reporting, modeling, forecasting & operations teams to use data & insights effectively & efficiently.

Responsibilities:

• Establishes department-wide strategies and oversees portfolio trend analysis, forecasting, and risk/control performance

• Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for the business unit

• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management

• Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work

• Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions

• Assess current state of platforms, tools, data & controls in the Fraud & Claims lifecycles - across all use cases like reports, models, strategies, forecasting, operations - across all products and channels.

• Identify gaps, challenges, pain points.

• Identify common themes/principles and horizontal capability needs.

• Define design patterns and architectural framework/principles

• Design the target state data strategy - platforms, tools, data, AI capabilities - including data dimensions of data sourcing, processing, quality, metadata, lineage, provisioning and use

• Determine approach/solution towards creating a knowledge base, ontology and taxonomy of Fraud & Claims data  

• Evaluate & apply advanced / disruptive technologies and vendor tools in the AI, ML,NLP, Information retrieval, Graph databases, GenAI, Cloud, blockchain, Streaming Analytics, Real time anomaly detection, information security, authentication areas via Proofs of Concept. Determine 'fit' for LOB use cases and platform/data strategy.

• Perform market research on technology trends and apply best in class approaches/tools at Bank of America; partnering with enterprise teams

• Partner with strategy & planning teams to align investment to strategy

• Design CP data protection & retention strategy

• Design a unified target state experience for Client Protection teams

Required Qualifications:

• 5+ years of experience with platforms, data, analysis or reporting

• Prior experience leading a team. Ability to contribute individually while building a team parallelly.

• Excellent verbal and written communication, interpersonal,  documentation, and presentation skills.

• Bachelor's degree in Finance, Accounting, Economics, Marketing, Engineering, Mathematics, Computer Science, Data Science, Liberal Arts (or similar disciplines)

• Ability to work directly with senior management and executives

• Proficient with Micro