Legal Tech -Manager, Cloud Services Project Management

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

The Opportunity
The Manager, Cloud Services Project Management manages a team of employees that work directly with key, high value customers to deliver an exceptional experience promoting repeat business and long-term relationships.  The position takes an active part in the management of staff as well as the delivery of services.  This position will work with project managers, technical project managers, data analysts, consultants, and other managers to provide the expertise required to deliver litigation support, consulting and troubleshooting directly to high value accounts.  The position is responsible for the ultimate success of assigned high value accounts and reports to the Sr. Manager, Cloud Services Project Management.

 Join Our Team: Discover the Exciting Opportunity Ahead!
●    Provide leadership to employees in support of the company’s initiatives and objectives as well as motivate the staff to achieve high levels of success.
●    Responsible for the direct management of delivery staff.
●    Ensure all staff adhere to company and department policies and conduct themselves in a professional manner in their dealings with clients, third parties and coworkers.
●    Responsible for preparation and delivery of performance reviews, suggestions for promotions or raises, awarding bonuses, hiring staff, and taking disciplinary action when necessary up to termination of employees.
●    Provide project management, account management, litigation support and consulting services to assigned high value accounts.
●    Work closely with other managers, project managers, technical project managers, data analysts, consultants, and account managers.
●    Exhibit an appropriate sense of urgency, ownership and focus as it relates to customer satisfaction, delivery, or issues that might arise and focus energy in a constructive manner.
●    Seek resolution to customer issues through other departments as necessary. Communicate well with other departments to ensure a satisfactory outcome of customer’s issues.
●    Provide training and act as a resource to customers when appropriate.
Competencies
●    Leadership – Shows commitment to lead through effectively demonstrating the character, experience, humility, wisdom, and discernment necessary to create the trust and influence to cause the right things, to happen for the right reasons, at the right times.
●    Honesty and Integrity – Earns trust and maintains confidence. Exhibits a strong work ethic.
●    Professionalism – Maintains high standards with consistent attention to detail. Demonstrates competence and confidence internally and with clients, maintaining proper poise and etiquette. Acts ethically and is accountable for actions at all times. If mistakes happen, takes responsibility and works to resolve the issue.
●    Organization / Planning / Delivery – Forecasts accurately and helps ensure delivery against a plan. Identifies information needs and helps ensure systems / personnel are in place to deliver. Focuses on critical path and delivery on key priorities.
●    Flexibility and adaptability – Able to remain flexible and adaptable in a fast-paced environment and stay calm under pressure.
●    Follows Through on Commitments – Follows through on verbal and written commitments.
●    Intelligence – Demonstrates ability to quickly and proficiently understand and absorb new information.
●    Persistence – Demonstrates tenacity and willingness even in difficult circumstances.
●    Proactive - Innovative and creative.
●    Communication – Organizes and expresses ideas clearly and concisely orally and in writing. Tailors content of communication to the level and experience of the audience. Ensures that others involved in a project, including senior management, are kept informed about developments and plans.
●    Accountability – Is accountable for their actions and holds others accountable for theirs.
●    Teamwork – Establish and maintain good working relationships with other offices and departments in the company to promote an environment of cooperation and collaborative success.
●    Sense of Urgency / Ownership – Acts with the realization that efficiency is vital to success. Makes decisions and drives activities to meet important windows of opportunity in the industry. Exhibits an appropriate sense of constructive energy and focus, particularly related to Strategic Corporate client relationships.
●    Market Knowledge – Develops and maintains a thorough understanding of the broad e-Discovery, ELM, EDRM marketplace and serves as an e