Residential Assistant Manager

Assist the residential manager in administering ongoing operations and day-to-day operation functions and assist the residential manager.

Position Type:

            Full-Time/Regular

Essential/Primary Duties:

Scheduling/Employee Hours/Payroll

• Create a weekly schedule based on coverage needs, monitoring time-off requests and training requirements to adjust as needed.

• Assist in finding shift coverage when staff cannot work due to call-ins, disciplinary action, training requirements, or no-call no-shows.
• Monitor employee hours weekly to ensure they reach the appropriate amount.
• Correct any errors in staff time sheets. Assist in adding personal/vacation hours when needed.
• Approve timesheet hours multiple times a week.
• Confirm approval of all staff timesheet hours to the HR Payroll specialist at the timesheet due date twice monthly.

Client Specific Tasks

• Complete client orientation/ house rules for new clients.
• Monitor the client's ability to follow through with house responsibilities

• Confiscate electronics (such as cell phones, laptops, tablets, etc.) if the policy is not followed (turning in electronics at the designated time each night).
• Perform chore list audits multiple times weekly to determine who fails to do their chore and apply the appropriate consequences.
• Provide immediate redirect clients & staff when they are not following any other house responsibilities/rules/norms

• Respond to client messages and provide and relay the message to the Residential Program Manager.

• Coordinate clients' transportation, outings, and events logistics, as required.

Report Staff-Specific Tasks

Ensure staff comply with the appropriate expectations regarding their behavior towards clients, completing job duties, and following/implementing policies/procedures.

• Monitor Epitomax hourly documentation to ensure it is completed by each shift daily.

Assistant Specific Tasks

• Learn and get familiar with Wisconsin State Community Based-Residential Facilities, Chapter DHS 83.
• Complete monthly fire drills to ensure the program complies with state regulations.
• Complete weekly audits of the Safety Binder to ensure it is kept current.
• Send report to contact at Boelter to order cleaning supplies for the house.
• Monitor and help the PA lead submit maintenance reports

• Provide follow-up assistance to ensure maintenance requests have been handled in a timely and appropriate fashion.

• Ensure houses and PA offices have all the necessary supplies needed to perform their job duties
• Ensure PAs have the appropriate access to all online tools needed to perform their duties (HSD shared folder, Outlook, Epitomax, etc.)
• Address staff concerns as needed; encourage staff to share ideas and suggestions.
• Inform the supervisor about pertinent issues
• Receive and sort incoming donations according to established guidelines. Categorize donations based on type, condition, and usability.
• Determine the appropriate disposition of donations, such as distribution or disposal.
• Maintain an organized and friendl