Director of EMR System & Workflow Optimization
Always Compassionate HealthAbout the role
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Title: Director of EMR System & Workflow Optimization
Reports To: Vice President of Enterprise Platforms & IT
Supervises: N/A
Location: Melville
Salary: $110,000 - 135,000
About Always Compassionate Health
Always Compassionate Health is seeking a Director of EMR System & Workflow Optimization to own, optimize, and scale the organization’s use of AlayaCare across all service lines. This role is responsible for ensuring the EMR is configured to support real operational workflows, not work around them.
The Director will serve as the bridge between operations, clinical leadership, finance, compliance, and technology, translating business requirements into system design, automation, and measurable efficiency gains. This role is critical to reducing manual work, improving data integrity, ensuring regulatory compliance, and enabling growth without administrative bloat.
Key Responsibilities
Own and serve as the system lead for AlayaCare across all service lines, ensuring the EMR is configured to support real operational workflows and not workarounds
Act as the primary liaison between operations, clinical leadership, finance, compliance, HR, and technology to translate business needs into EMR design and automation
Map current-state and future-state workflows across intake, referrals, authorizations, staffing, scheduling, nursing documentation, aide supervision, billing, payroll, and reporting
Redesign workflows to eliminate manual processes, duplication, bottlenecks, and inconsistent practices across offices and service lines
Configure and maintain forms, documentation templates, task flows, alerts, visit verification rules, and system controls within AlayaCare
Establish and enforce EMR governance standards, including change control, configuration discipline, and documentation standards
Prevent ad-hoc customization that creates downstream operational, billing, or compliance risk
Optimize mobile workflows for field staff to improve documentation timeliness, accuracy, and completion rates
Ensure EMR data integrity and consistency to support billing, payroll, productivity tracking, and leadership reporting
Partner with Finance and Revenue Cycle teams to align EMR workflows with authorization requirements, billing rules, and payer expectations
Build and maintain standardized dashboards and reports that provide leadership with clear visibility into operations, productivity, utilization, and compliance
Ensure EMR workflows support NY DOH regulations, LHCSA requirements, Medicaid and MLTC documentation standards, and payer audit readiness
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