Customer Service Representative - Part Time

SUMMARY

A part-time Customer Service Representative works up to 29 hours per week performing a variety of general office, clerical, typing and record keeping work.

SUPERVISION RECEIVED

Works under the supervision of the Director of the respective department.

RESPONSIBILITIES AND ESSENTIAL DUTIES AND FUNCTIONS

An employee in this position may be called upon to do any or all of the following essential duties:

• Handles telephone, counter, and written inquiries, provides information, and refers customers to proper City employees or departments when necessary.
• Represents and communicates departmental services to the customers and acts as a liaison between customers and staff.
• May interact daily with other City employees, residents, and contractors to provide effective customer service.
• May produce various written communications, spreadsheets, and other reports, as necessary.
• Maintains accurate filing system and files all departmental documents appropriately.
• May record/transcribe confidential, technical, or other dictation of correspondence, meeting minutes and reports.
• May receive any payments due the City.
• Assists department head or director by answering inquiries and correspondence.
• Orders and maintains departmental office supplies.
• Processes and/or distributes mail.
• Performs other duties and related work as assigned.

NECESSARY QUALIFICATIONS FOR EMPLOYMENT

• Cash receipting experience highly preferred.
• Experience with BS&A software highly preferred.
• Required education level includes a high school diploma.
• Required experience of one to two years related clerical work.
• Proven track record of establishing and continuing effective working relationships with co-workers and the public.

Salary starting at $20/hour with up to 29 hours per week.

To Apply: Visit cityofnovi.org to complete an online application. Questions can be directed to the City of Novi Human Resources department by email: humanresources@cityofnovi.org or phone: (248) 347-0452. Promotion of diversity is fueled by the desire to seek equality of opportunity for all persons. The City of Novi is an Equal Opportunity Employer and a Drug Free Workplace.