Lead-to-Order Process Owner (Global Sales Operations)

Digital Workforce Services is a leader in business automation and technology solutions. Its Outsmart platform and services, including Enterprise AI Agent solutions, empower organizations to transform knowledge work, reduce costs, accelerate digitalization, enhance customer experiences, and strengthen their competitive edge.

Over 200 large international organizations rely on the company’s services to drive transformation through automation. Digital Workforce has expertise in automating healthcare and social care pathways, advancing long-term condition follow-up, improving patient safety, and enhancing the productivity of healthcare professionals. Founded in 2015, Digital Workforce employs over 200 business automation specialists across the US, UK & Ireland, and Northern and Central Europe. The company is listed on the Nasdaq First North Growth Market Finland.

Join our team, where your passion for building connections fuels our collective success.

Currently we are looking for:

Lead-to-Order Process Owner (Global Sales Operations)

We’re looking for a Lead-to-Order Process Owner to join our Global Sales Operations team and help us improve sales operations from the first lead all the way to a closed deal.

As our business grows across regions and customer segments, the way we run sales needs to keep up. Today, that means taking a closer look at our Lead-to-Order process and the systems that support it, and making sure they help our sales teams in their daily work and ensure that they can focus on growth and sales.

In the beginning, your work will center on a Lead-to-Order development project. You will help evaluate our current ways of working, assess how the process and supporting systems function across regions, and work with key stakeholders to clarify, revisit, and improve the global Lead-to-Order model.

As this foundation is established, the role will shift toward longer-term ownership and development. You will focus on maintaining and improving the process, supporting sales teams in daily work, and contributing to the ongoing roadmap for Lead-to-Order processes and sales technologies.

You’ll work closely with experienced sales teams and sales leadership across Europe, the UK, and the US. The role sits in Global Sales Operations, alongside Value Engineering, and plays a practical role in connecting processes, systems, and real sales work.

This is a good fit for someone who has worked with sales processes or sales operations before and is ready to step into a broader role.

What you’ll work on:

• Lead a Lead-to-Order development initiative, reviewing current processes, tools, and ways of working (including ownership of process documentation)

• Act as a key business user for Lead-to-Order systems (such as CRM and other sales tools), helping translate sales needs into system changes together with IT and vendors

• Support sales, account management, and customer operations teams when questions come up around process or systems

• Contribute to the longer-term roadmap for Lead-to-Order and sales technologies

• Coordinate improvement work — sometimes small changes, sometimes larger rollouts — with internal teams and external partners

What success looks like:

After your first year, things are working better if:

• The Lead-to-Order process has been properly reviewed and clarified

• Sales teams across regions have a more consistent way of working

• Processes and tools are easier to understand and easier to use

• Handovers between teams are clearer than before

• Improvements are visible in everyday work — for example clearer guidance, smoother transitions, or better use of sales systems

• People know who to turn to when Lead-to-Order questions come up — and they turn to you

Put simply: sales spends less time figuring out how things work, and more time selling and growth for DWF.

We’d like to hear from you if you:

• Have experience with B2B sales and sales processes, sales operations, or commercial operations

• Have been involved in improving or developing cross-functional sales processes

• Are comfortable working closely with sales leadership, sales teams and internal stakeholders

• Have hands-on exp