Sr. Director, People Business Partner

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Job Description & Responsibilities

Visa’s Risk and Client Services People Team is seeking an experienced Senior Director, People Business Partner.  The successful candidate for this role is client centric and comfortable navigating challenging forces in a fast-paced, dynamic payments space within an ever-changing environment. This is a great opportunity to join a world class brand at an exciting time of transformation. This individual will also be a key member of the People team and work closely with their counterparts for successful planning and delivery of People programs and services to the business. They will operate as a trusted advisor and business partner to executives and to other members of the company's senior management team, functioning as the expert on people and organizational issues.

• Develop and implement strategic HR plans aligned to business strategy and objectives.

• Serve as a strategic business partner to senior leadership focused on a broad-based, transformational talent agenda designed to recruit, develop, and retain the very best innovative talent in the business.

• Provide proactive partnership and strategic support in the areas of organizational design, organizational development and all people planning activities including succession planning, talent management, employee engagement and change management to support delivery of business strategy, objectives, and key results. 

• Build performance management capabilities by coaching leaders to enhance the capability of people leaders, effectively address performance issues and deliver effective feedback.

• Partner with the People Team Centers of Expertise to deliver People Solutions to the business, including annual performance and compensation review, talent management and development, engagement survey and action plans, employee relations, and workforce planning.

• Support workforce planning initiatives and build capabilities needed to achieve the stated vision and strategy.

• Ensure that policy and advice to client group is in accordance with employment law, Visa strategy and best practice.

Key Competencies for Success in the Role:

Relationship Building & Influencing: Demonstrated ability to build executive level relationships by establishing mutual respect, credibility, and trust, while also able to relate to employees at all organizational levels. Strong influencing skills combining high-level human capital knowledge with deep organizational understanding. Influences through expertise, data, respect, integrity, and persuasion.

Results Oriented: Energetic, resourceful, with strong service orientation and positive can-do attitude. Fully committed to the job and to deliver outstanding work. Never satisfied with status-quo, continually striving for excellence. Enjoys working hands-on.

Agility: Role model agile and adaptive mindset. Quick study, able to handle complex matters, with multiple initiatives going on simultaneously. Able to deal effectively with strategic issues, as well as tactical operational details. Able to quickly pivot and re-prioritize in a fast paced, rapidly changing environment. The ability to manage in a highly complex and often ambiguous environment.

Values and Leadership: Demonstrates alignment to Visa's Values (Integrity, Clients, People, Collaboration, Innovation and Excellence).  Highly ethical and can be trusted to do only the right thing for the employees, shareholders, and others. Follows a balanced approach without compromising integrity.

Change Agent: Ability to formulate and implement change management plans. Knowledgeable about when and how to introduce change, in such a way that it is broadly accepted and institutionalized. Must understand organizational design and development and how to optimize organizational structures