Senior Salesforce Administrator

The Senior Salesforce Administrator is responsible for leading the implementation and continuous improvement of LCS business systems, with a primary focus on Salesforce CRM. This hybrid role is responsible for both declarative configuration and programmatic development. Approximately 70% of the role will be spent on Salesforce administration and 30% on development, acting as a key technical resource for the Salesforce ecosystem. This role serves as a Salesforce expert, combining solution design, platform architecture, and project delivery.

Experience is Everything.

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of seniors. 

What You’ll Do:

• Manage and deliver CRM initiatives, including stakeholder engagement, scope definition, project planning, testing, deployment, and change management.
• Configure, enhance, and maintain Salesforce Sales Cloud, Marketing Cloud (Pardot, Engage), and related tools using both declarative and programmatic approaches.
• Build and maintain declarative automation using Flows.
• Perform data management tasks, including data uploads, deduplication, and data cleansing using tools like Data Loader.
• Design and support integrations between Salesforce and other enterprise systems, ensuring data integrity and operational reliability. 
• Write robust, scalable, and maintainable Apex code (Triggers, Classes, Controllers, Batches). 
• Follow Salesforce development best practices, including governor limits, code style, and deployment standards. 
• Manage sandbox environments and deploy changes using established release management processes.
• Collaborate with cross-functional teams to gather requirements and translate them into scalable technical solutions that optimize business processes.
• Maintain system governance through effective security controls, user access management, documentation, and release planning.
• Develop and maintain system documentation, including functional specifications and configuration guides, to support knowledge transfer and ensure system integrity.
• Stay current with Salesforce platform updates, industry trends, and best practices to continuously improve system capabilities and user experience.
• Mentor/coach the team on Salesforce best practices and capabilities
• Perform other duties and responsibilities as assigned.

What We’re Looking For:

• Required qualifications
  • Bachelor’s degree in Computer Science, Information Systems, or related field; or equivalent work experience required. 
  • At least 8+ years of relevant experience with at least 5 of those working directly with Salesforce.
  • Proven experience in administering and configuring Salesforce Sales Cloud and Marketing Cloud (Pardot, Engage).
  • Demonstrated ability to design solutions for CRM initiatives from concept to completion.
  • Strong analytical skills with the ability to read and understand technical documents.
  • Deep expertise in declarative automation, with a strong proficiency in Salesforce Flow.
  • Proficiency in Salesforce administration including Flows.
  • Strong understanding of Salesforce architecture, including security, permission sets, data models, and role hierarchies.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
  • Must be detail-oriented with a commitment to delivering high-quality work within established deadlines.
  • Proven ability to manage multiple priorities and projects in a fast-paced environment, while maintaining attention to detail and delivering high-quality results.
• Preferred qualifications
  • Experience with integration platforms such as MuleSoft.
  • Salesforce certifications (e.g., Salesforce Administrator, Salesfo