Technical Change Manager

Technical Change Manager

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you'll do:

The Technical Change Manager role has the responsibility to ensure requested changes and version releases of services and infrastructure into the GMS customer production/non-production environment are risk minimized, controlled and communicated.

Change manager’s Roles & Responsibilities:

• Documenting and maintaining the Change Management policy, processes and standards.
• Analysis of complex services, covering a diverse range of technologies and 3rd party suppliers, to ensure that proposed requests for change (RFC) are safe and fit for purpose, including a comprehensive analysis of risk, business impact & continuity, backout plans, test plans, resource requirements and availability.
• Challenge proposed requests for change to ensure that the change is robust and that the impact on and risk to the organisation is minimal.
• Manage, review, amend and close Requests for Change (RFC).
• Develop, implement and maintain GMS Change Management policies and procedures and ensure that the entire team members complies with the procedures.
• Develop and present Change Management reports as required.
• Establishment, ownership and chairing the Change Advisory Board (CAB).
• Establish, document, implement, manage and monitor the Release Management policies and processes.
• Develop & implement Release Management procedures.
• Plan and organise a range of acceptance activities to underpin the successful release of software, hardware and associated Configuration Items.
• Coordinate services, implement & monitor Release Plans, producing detailed timetables of events and documenting action plans.
• Design and implement standard change procedures for the distribution and installation of patches and other routine tasks.
• Communicate and manage expectations during the planning and rollout of new Releases.

What you need to bring:

• 6+ years experience of working in an outsourced environment and supplier management against SLAs, monitoring change and release performance against service level agreements, and participating in effective working relationships to deliver continuous improvement.
• Experience of Change managing applications, end user devices, network infrastructure and services in an ITIL compliant environment.
• Experience of working in a secure environment.
• Experience of building strong working relationships with a variety of stakeholders.
• Strong customer focus.
• Project management experience.
• Good communication and negotiation skills.
• Positive can do attitude and flexibility of approach.
• Professional qualification or equivalent experience in an Information technology related subject and project management.
• ITILv4 Foundation qualified.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}