Senior IT Analyst - Technical Infrastructure

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

• Execute the evaluation, design, build, deployment, and continue to maintain the endpoint hardware configuration and mobile devices; using appropriate and trending technologies.

What You Will Do:

• Evaluate and make recommendations for new endpoint models based on cost, performance, etc.
• Provide consulting for custom machine configurations
• Act as AD DTE Lab Equipment Manager to ensure appropriate models are available and working. Maintain process for machine testing
• Provide mobile device management (Android & IOS) and End User mobile device support
• Perform Intune Administration, Apple Business Manager Administration and Android Administration
• Lead actions to maintain the infrastructure of IT systems that support the business to function efficiently.
• Guide the design solutions by assessing and aligning the current systems to best practices and comply to federal policies and procedures.

What you will have:

• Hardware Knowledge: Deep understanding of computer hardware components, including CPUs, GPUs, RAM, storage devices, and peripherals.
• Problem-Solving: Strong analytical skills to diagnose hardware issues and recommend effective solutions.
• Vendor Management: Ability to collaborate with vendors to source, evaluate, and negotiate contracts for new hardware systems.
• Emerging Technologies: Staying updated with emerging technologies and trends in computer hardware.
• Degree Requirement: IT Degree or equivalent experience desired

Core Skills Required:

• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
• Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain.
• Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization.
• Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
• System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
• Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools.
• Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
• Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications.

Top Candidates Will Also Have:

• Intune Expertise: Deep understanding of Microsoft Intune, including device enrollment, configuration, and management.
• A strong passion for hardware and emerging physical technologies, complemented by an interest in GenAI—bringing together end‑user devices, infrastructure, automation, and intelligent tools to enhance user experience, decision support, and how technology is ultimately adopted and used by the people who rely on it.
• Mobile Device Management (MDM): Proficiency in managing mobile devices across various platforms such as iOS, Android, and Windows.
• Identity and Conditional Access Knowledge: Understanding of Entra identities and conditional access rules, how