Customer Value Manager - GCF

Position Title: 

CVM Manager, GCF

 

Pay Rate:

$130,000 -$155,000

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

 

Category/Shift:

Salaried Full-Time

 

Physical Location:

6400 Poplar Avenue

Memphis, TN 38197

 

The Job You Will Perform:

 

The Fluff CVM manager serves a critical function within the global GCF commercial team. With a more refined asset footprint, focused EBITDA generation, and tasked to push sales toward 2 million tons across the globe in the coming years, the level of customer analysis and internal sales coordination is mission critical to delivering financial results. The proliferation of fluff customer requirements and subsequent complexity requires the focused effort of a skilled CVM Manager who can effectively manage the associated costs while improving the customer experience.

 

The Fluff CVM Manager in an 80/20 mindset will support select contract proposals, prosecting, and identify and lead select business’ initiatives to achieve the following outcomes:  

• Improved customer experience and with the appropriate GCF value proposition and value equation
• Assess the value of service solutions across the fluff platform and translate into competitive customer offerings
• Bridge service and value component inconsistencies across our contract base while building on best practices
• Expand margins and top line through the identification of opportunities to reduce cost in the value chain and/or command premiums for products and service
• Measurement and analysis of GCF performance relative to competitors and the communication of any relevant findings to key stakeholders
• Share and apply wins across accounts and territories including effective reporting and relevant information availability to key stakeholders

 

This position is vital to the strategic objectives of the fluff business: defending and improving our leading segment position, achieving the desired growth with the right customers while shedding value detractors; transforming our customer portfolio to improve financial performance while tracking the progress of incremental commercial value generation. The current focus will be heavy on the service side due to the current business and competitive environment.   

 

Key Accountabilities (customer experience, competitive offerings, profitable growth):

• Identify existing or new opportunities to improve the customer experience and GCF’s service offerings through needs assessment, value quantification, value equation development agains