Director, Customer Quality Engineering

pSemi Corporation is a Murata company driving semiconductor integration. pSemi builds on Peregrine Semiconductor’s 30-year legacy of technology advancements and strong IP portfolio but with a new mission—to enhance Murata’s world-class capabilities with high-performance semiconductors. With a strong foundation in RF integration, pSemi’s product portfolio now spans power management, connected sensors, optical transceivers, antenna tuning and RF frontends. These intelligent and efficient semiconductors enable advanced modules for smartphones, base stations, personal computers, electric vehicles, data centers, IoT devices and healthcare. From headquarters in San Diego and offices around the world, pSemi’s team explores new ways to make electronics for the connected world smaller, thinner, faster and better.

 

Job Summary

The Director, Customer Quality Engineering will be responsible for managing & leading the Customer Quality Engineering group to ensure customer satisfaction. This individual will be the DRI (Direct Responsible Individual) for Customer Quality Representatives. This individual will lead the Customer Quality Engineering team to resolve customer quality issues and be the voice of the customer within pSemi.

 

Roles & Responsibilities

This position has responsibility for:

• Set the strategy and performance standards for the Customer Quality Engineering function to deliver customer satisfaction and business continuity.
• Lead, develop, and coach a team of Customer Quality Engineers; build a scalable organization with clear roles, succession plans, and a culture of accountability and continuous improvement.
• Serve as the customer quality interface; build trusted relationships with customer quality leadership and internal executives to align priorities, risks, and commitments.
• Own the end-to-end customer complaint and corrective action system (RMA/CAR/8D), ensuring cross-functional root-cause, containment, corrective/preventive actions, and timely, high-quality customer communication; negotiate resolution plans, timelines, and messaging as needed.
• Lead customer quality reviews and executive escalations, including failure analysis readouts, 8D status, and readiness for new product introduction/qualification; ensure risks are assessed, mitigations funded, and decisions documented.
• Own external-facing quality and reliability positions (e.g., quality FAQs, reliability statements, and standard responses); negotiate quality/reliability requirements and protect confidential information in all customer communications.
• Direct customer audits at pSemi and key supply-chain partners (foundries/OSATs), ensuring audit readiness, aligned messaging, effective hosting, and closure of all findings/actions on agreed timelines.
• Provide guidance for customer-impacting changes, including PCNs and customer notifications; represent Customer Quality on PCRB/MRB to assess risk, align disposition, and ensure robust communication and documentation.
• Establish and track customer quality KPIs (e.g., complaint cycle time, escapes, audit outcomes, and customer satisfaction), drive continuous improvement initiatives, and regularly brief senior leadership on trends, risks, and resource needs.

 

Minimum Qualifications (Experience and Skills)

• 10+ years of customer quality engineering or Product Engineering with extensive customer interface experience

• Experience with IC wafer process manufacturing and development

• Experience with Quality Management Systems & ISO-9001 (also IATF-16949 preferred)
• Experience with 8D problem solving methodology
• 4+ years of managing a team of engineers
• Experience in dealing with complex semiconductor customer base and various supplier bases
• Experience in managing high-volume consumer electronics and semiconductors
• Strong skills using MS Office software tools, data analytical tools
• Strong leadership skills

• Excellent written and oral communication skills, interpersonal and problem-solving skills

• Ability to work well with all levels of internal management and staff, as well as external customers
• Capable of prioritizing and managing multiple projects, and meeting established deadlines in a fast-paced environment
• Sense of urgency to meet customer requirements and ability to clearly assess and manage risk
• Willingness to travel domestically and internationally when necessary

 

Education Requirements

• BS in Electrical Engineering or related engineering field

 

Work Environment