Call Center Services Agent I - Bilingual/Spanish Speaking Required
ORNL Federal Credit UnionAbout the role
Location: ORNL FCU Headquarters
Address: 221 S Rutgers Ave, Oak Ridge, TN 37830
Deadline to apply: 6/19/26
Role: The Bilingual Call Center Services Agent assists members and potential members with their telephone requests, explains services, respond to problems, offers additional products and services and directs calls to the appropriate area.
Essential Functions & Responsibilities:
- Assists members and potential members with inquiries by providing accurate, courteous, timely and professional phone service.
- Answers questions about products and services and processes member transactions with zero errors.
- Directs calls to the appropriate area. Directs escalated issues to the next level of authority.
- Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results.
- Maintains security and compliance for member confidentiality.
- Interacts with others in a team oriented environment and consistently meets performance expectations.
Required Experience: One or more years of customer service related experience required. One or more years of experience in a call center environment preferred. Bilingual/Spanish speaking is required.
Education: A high school diploma or GED.
Other skills required:
- Must possess excellent written and verbal communication skills.
- Must possess mathematical ability to preform basic math skills.
- Must be detail oriented with strong organizational skills.
- Must be able to work well with others.
- Must have the ability to multi-task.
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s