Area Manager Airport Operations and Guest Services

<div class="content-intro"><p>Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: <strong><em>“To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”</em></strong></p></div><h1>Breeze is hiring- join us!</h1> <p>The Area Manager oversees all Guest Services ground activities and day-to-day operations in their assigned locations while providing leadership and motivation to all team members including business partner teams. They are also responsible for establishing and maintaining high standards of safety, security, and Guest Service in accordance with Breeze policies and procedures.</p> <h2>Here's what you'll do</h2> <ul> <li>Responsible for safety programs to ensure a safe workplace for Team Members, Guests, Business Partners, aircraft, ground service equipment, and facilities at their assigned station.</li> <li>Hold ground service providers accountable to DOT, FAA, and Breeze guidelines.</li> <li>Manage and plan station costs in operating plan and administer and maintain the station operations budget for their assigned stations.</li> <li>Accountable for all internal and external regulatory matters</li> <li>Conduct station audits and reviews.</li> <li>Develops and manages talent in the area, including hiring, coaching and workforce planning.</li> <li>Take action, as deemed necessary, to resolve any problems or situations that may compromise safety compliance</li> <li>Resolves issues for guests regarding service failures or other complaints.</li> <li>Makes sound decisions with positive results.</li> <li>Develops both strategic &amp; tactical plans that create a safety conscious environment that results in team member safety and wellbeing.</li> <li>Monitors stations closely, including daily, weekly and monthly reporting and reviews.</li> <li>Develop and execute a local strategic plan ensuring industry-leading operational and customer service performance consistent with Breeze core values and objectives, including procedures, operational controls and standards, infrastructure, and people operational efficiency and cost savings</li> <li>Ensure coordination across all departments impacting airport operations, including Flight Ops, Inflight Service, and Technical Operations, to achieve operational and company goals.</li> <li>Develop balanced station metrics and lead the teams to ensure performance targets are met.</li> <li>Ensure team readiness for response to irregular operations and emergency events.</li> <li>Ensure