Connectivity Operations Manager- Customer Success

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Customer Service

Job Category:

Professional

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

Johnson & Johnson's Family of Companies is recruiting for a Connectivity Operations Manager, Customer Success within our Robotics & Digital Solutions organization. The preferred location for this role is Santa Clara,CA. Remote work may be considered on a case by case basis within the United States.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are seeking an experienced Connectivity Program Lead to own and orchestrate our connectivity model across hospital customers. This role provides senior leadership for integrating, configuring, and maintaining secure, reliable connectivity between medical and non-medical devices, hospital networks, and cloud platforms. The Connectivity Program Lead serves as the primary point of contact for hospital IT and internal teams, ensuring our installed base is connected, monitored, and performant to enable safe, efficient clinical and operational workflows.

Key Responsibilities: 

1. Connectivity Strategy & Model Ownership

• Define and own the standard connectivity model for our platforms across hospitals and regions.

• Translate business and clinical requirements into network and connectivity architectures covering medical and non-medical devices, on-prem systems, and cloud services.

• Establish connectivity readiness criteria for new sites and new product launches.

2. Network Design, Integration & Deployment 

• Partner with hospital IT, biomedical engineering, and clinical informatics to design and validate network configurations (IP, VLANs, VPNs, firewall rules, routing, QoS, wireless, etc.).

• Ensure secure integration of devices and applications into hospital networks and identity management frameworks.

• Oversee complex multi-modality deployments (e.g., multiple surgical platforms, simulators, and digital tools in the same network).

  

3. Connectivity Operations & Escalation Leadership 

• Act as the senior escalation point for persistent or high-impact connectivity issues impacting clinical or business workflows.

• Lead root-cause analysis and corrective action plans across internal teams, hospital IT, and vendors.

• Define and maintain clear runbooks for field service, support, and partners to restore connectivity and “reachability” when performance drops below target.

  

4. Security, Compliance & Risk Management 

• Ensure connectivity designs and implementations comply with hospital cybersecurity policies, data protection regulations, and internal security standards.

• Review and interpret security assessments, p