Sr. Lab Support Specialist

Work Schedule

Flex with On Call Duty

Environmental Conditions

Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Job Description

Location/Division Specific Information

This position is focused on service delivery excellence for Unity Lab Services, a division of Thermo Fisher responsible for providing onsite services at customers locations. We provide services at over 400 customer sites globally.

Unity Lab Services, A division of Thermo Fisher, is responsible for providing onsite

This position is located in Boston, MA

• Perform functional tasks/operations within the chemical management database
• Provide chemical assessments as required in support of Research operations
• Provide basic and advanced client reports as required, including operational Metrics
• Provide training on operational and database processes to teammates
• Conduct/coordinate/support a physical inventory (‘Lab Audit’) program for the site
• Provide support for onsite chemical storage, review, evaluation, and purge
• Sustain and maintain chemical stockroom inventory
• Review, build, and maintain company data log sheets
• Pickup of hazardous waste
• Registration of chemicals into a chemical database
• Delivery of chemical packages within a laboratory environment
• Ordering of stockroom supplies

Education:

• Possesses a High School Diploma or Equivalent (GED)
• Associates Degree, Biotechnology Course Certificate preferred, willing to consider experience in lieu of degree, preferred

Experience:

• 3+ years of progressive proven experience, preferred
• Computer/software skills. (Outlook, Excel, Word)

Knowledge, Skills, Abilities:

• Requires the ability to read, write and speak English
• Demonstrate verbal, written and presentation skills
• Maintain a high level of confidentiality for both customer and Thermo Fisher
• Maintains Thermo Fisher Scientifics’ Four-I Values
• Experience in laboratory setting or services preferred; experience in cGMP environment preferred
• Excellence in customer service skills
• Detail oriented, problem solver, promotes team environment
• Exhibit a strong passion for customer satisfaction, and the interpersonal capabilities to communicate effectively with personnel across different levels at the customer site
• Must deliver excellent customer service
• Maintain a professional appearance at all times
• Must possess the operating skills to use hand held scanners and learn to enter data in various systems as needed
• Must be proficient with a computer and the Microsoft Office suite of software
• Demonstrates basic leadership abilities
• Have shown initiative in previous work experience
• Show concern for well being and success of others
• Must possess professional communication skills to provide mentorship to others in performing the work, to effectively present information and respond to questions or customer service requests and interact with various levels of the customer’s organization
• Must be able to provide suggestions for corrective action and preventive customer service
• Must be organized and detail oriented to prioritize own and other’s work and meet business needs
• Must be able to apply good judgment and decision-making skills in dealing with a variety of routine and non-routine issues