Director, Training & Education

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients, and their care teams harmoniously monitor, manage, and protect life.

This position oversees the development and delivery of educational programs for our commercial sales organization, in addition to healthcare providers and patients. 

ESSENTIAL DUTIES

• Curriculum Development:  Creates and updates training materials, including presentations, online modules and interactive exercises, to ensure comprehensive coverage of product knowledge, clinical applications and regulatory requirements.
• Instructional Design:  plans and structure the learning experience to effectively convey information and facilitate knowledge retention, considering diverse learning styles and techniques.    
• Program Implementation:  Delivers engaging and informative training sessions and hands-on workshops utilizing a mix of visuals, audio and video.   On an ongoing basis, provide support, coaching and development to commercial sales organization. 
• Performance Management:  Evaluates the effectiveness and impact of training programs through assessments, surveys and other feedback mechanisms to identify and implement continuous improvement
• Collaboration:  Works with the commercial sales team, marketing managers and clinical team to ensure training content aligns with business objectives and clinical strategies. 
• Staying Current:  Keeping informed about new technologies, competitors, industry trends and regulatory changes to ensure training programs remain relevant and accurate 
• Tools and Technologies:  Maximize the value and utilization of current tools and technologies, while identifying any gaps that must be addressed
• Peer to Peer Education:  Manage the development, delivery and compliance requirements of a robust speakers program to educate physicians and APPs in order to strengthen belief around WCD’s and to create preference for ASSURE.  This includes recruiting and managing speakers, developing materials, managing program logistics, ensuring compliance and tracking program performance.  
• Patient Education:   Develop and deploy patient education materials to drive compliance and satisfaction

• Adhere to Pledge of Confidentiality
• Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.

COMPETENCIES

• Ability to be a self-starter, seek new and better methods, and work with minimum supervision
• Ability to lead, inspire, coach and motivate sales professionals
• Experience in evaluating and measuring sales performance
• Ability to build rapport and collaborate within a team environment and across functions
• Capability to discern relevant facts and in turn, effectively resolve issues by making good decisions (compliance, quality, integrity, ethics, and critical thinking ability)
• Ability to be flexible in a fast-paced goal-oriented environment
• Demonstrates the understanding of deadlines and time limits, ability to accomplish goals, and the desire to win
• Excellent oral and written communication skills
• Ability to design and deliver effective training programs, incorporating various sales techniques, that align with company goals

Requirements

QUALIFICATIONS

Education/Experience Required:

• Bachelor’s degree in marketing or other business-related field
• Minimum 10 years in regulated medical device industry
• Demonstrated experience in medical device sales
• Minimum 5 years direct management/leadership experience
• Experience developing and delivering sales and customer education
• Demonstrated ability to build effective cross functional working relationships

Preferred:

• Master’s degree in science or business administration
• Excellent communication and presentations skills (articulate and persuasive)
• Strong team management and leadership skills. Ab