Student Success Coach (Continuing Education) (Brookhaven)

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date.

Weekly Work Hours

40

Compensation Range

Staff Range N06

Salary Minimum

$66,900.00 Annually

FLSA

United States of America (Exempt)

Position Type

Staff

Position Summary

• The Student Success Coach is an essential role designed to provide concierge-styled student case management, providing comprehensive support including advising, career exploration, continuous progress monitoring, and connection to a broad network of internal and external wrap-around services.

• Providing high-impact engagement and continuous monitoring, tracking, and support from enrollment to completion, Success Coaches are the consistent single point of contact, responsible for helping students to navigate their higher education journey towards a career.

• Success Coach teams serving traditional, dual credit/early college/P-Tech, continuing education, and a variety of other specialized student populations, including but not limited to students thriving through their first year experience.

• Leverages emerging technology to streamline student communication, tracking, and service efficiencies.

Required Knowledge, Skills, and Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College.

• Knowledge of Dallas College certificates, programs and degrees.

• Demonstrate a thorough understanding of college and community resources that address holistic student needs including student basic needs, mental health and wellness, career and transfer preparation, and student development, leadership, and advocacy programming.

• Demonstrate general knowledge of baseline financial aid and FAFSA information.

• Knowledge of Dallas College, State and Federal policies and procedures impacting service to students (FERPA, TSI-A, Dallas College Board Policies, Title IX, etc.)

• Ability to leverage emerging technology to track and monitor student progress towards completion goals.

• Demonstrate experience preparing concise and clear written and verbal reports detailing case management activity and outcomes.

• Ability to assist students in identify and navigating barriers that impact retention, persistence completion, and success.

• Demonstrate and be able to apply contemporary research which underpins high impact coaching, advising, and student success strategies.

• Demonstrate a depth of knowledge and experience in relation to academic advising, coaching, Guided Pathways, first-year experience, retention, and career services.

• Demonstrate strong commitment to shared accountability and high-quality customer service and care.

• Demonstrate experience effectively engaging and supporting students in a remote work environment.

• Be familiar with relevant national policies, practices and legislation that relates to retention, success coaching, and pathway development and support.

• Respond appropriately to issues in a dynamic rapidly changing educational/economic environment.

• Demonstrate an understanding of emerging technologies and the effective application of service technologies to enhance student academic planning, tracking, and engagement with internal and external resources and supports.

• Demonstrated ability to work effectively with students from the full range of diverse populations.

• Experience working with underserved and marginalized communities.

• Demonstrate a commitment to continuous learning and professional development.

• Excellent time management, organization, problem-solving, and communication skills. Demonstrate strong listening, writing and verbal skills.

• Excellent interpersonal skills using collaboration, tact, patience, and courtesy.

Physical Requirements

Normal physical job functions performed within a standard office environment.  Reasonable accommodations may be made for individuals with physical challenges to perform the essential duties and responsibilities.

Work Location Information

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require on-campus presence, even when teaching online courses, in accordance with state law. 

Minimum Qualifications

• Bachelor’s degree or higher in higher edu