Field Applications Specialist

Who Are We?
Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer’s problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.

 

Field Applications Specialist at TSI
TSI is a global leader in providing critical systems and solutions to protect people, products and the environment, providing specialized particle counters for classifying and monitoring cleanrooms. TSI also pairs its particle counters with additional environmental sensors to create complete environmental monitoring solutions. 

 

The Field Applications Specialist installs equipment, conducts product training and supports field project start-ups/commissioning. Support will be on-site and virtual, as needed. This role also provides and documents feedback from the field on products, services and installation issues. 

 

What Will You Do?

In order to grow and build a successful career with TSI, you will:

• Provide on-site installation of hardware and software to support projects
• Develop and conduct product training on-site and using virtual tools (Webinars)
• Attend customer site project meetings
• Assist in writing and executing validation protocols and commissioning systems
• Assist Sales team with system proposals and quotations
• Support project installations validation and commissioning on-site and remotely
• Support Sales team and customers with pre- and post-sales support via phone, email and on-site visits
• Provide technical support to customers, regarding products and technologies
• Troubleshoot hardware and software issues with monitoring systems
• Organize and conduct in-house technical workshops
• Present information to an audience with a variety of backgrounds and experiences
• Use CRM tools to track and document projects
• Complete other assignments and special projects, as requested

 

What Do You Need?
Required

• Associate’s degree in Business, Marketing, Engineering or related field
• 3+ years experience providing technical and application support to customers, sales and/or channel partners in the field
• Project management experience working with customers, contractors, sales and engineering
• Ability to read schematics, drawings and manuals, as required

Desired

• Bachelor’s degree in Business, Marketing, Engineering or related field
• Cleanroom manufacturing, instrumentation engineering or HVAC industry experience
• Ethernet Network knowledge
• Experience performing system commissioning and/or validation activities
• Microsoft operating systems experience
• SQL database experience, such as MS SQL, PostgreSQL
• Knowledge of FDA and EU GMP requirements for pharmaceutical manufacturing
• Ability to troubleshoot complex issues

 

*Travel required up to 50% to customer sites, including international