Assistant Director of IT

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Director of IT with planning and executing the IT department’s mission to support the buildings business needs.
• Assist the Director of IT in managing the IT staff to help them maintain and support the venues technology infrastructure and its user’s needs.
• Assist the Director of IT in preparation of the annual operating and capital budgets.
• Implements, configures, tests, and maintains the integrity of LAN/WAN hardware, software, and services.
• Implements, configures, supports, and manages a traditional Microsoft-based computing Desktop, environment and a Virtual Desktop Infrastructure environment using Microsoft systems management software and tools.
• Responsible for ensuring the integrity and security of the Pennsylvania Convention Center network environments and stored data.
• Identifies network and system problems and determines and coordinates corrective actions.
• Makes recommendations to management for hardware/software enhancements based upon study and analysis of the current environment.
• Provides on-call support as required for all network and other technical issues.
• Assists Help Desk personnel in providing support when required.
• Works with other IT staff members and, when necessary, business unit partners to ensure effective systems solutions and prioritization of work.
• Develops detailed and comprehensive technical documentation, studies, and reports.
• Establishes and maintains effective relations with others including Pennsylvania Convention Center management, staff, and vendors.
• Performs other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES

Directly supervises the Network Technicians and Part-Time Network Technicians.

QUALIFICATIONS

To perform this job successfully, one must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in a technical field or preferred, or commensurate experience.

• Minimum of three (3) years of increasing responsibility in implementing, administering, and managing complex LAN/WAN, server, and Microsoft computing environments.
• Minimum of three (3) years of hands-on, verifiable experience configuring, implementing, supporting, administering and managing network hardware, devices, and software within a Microsoft infrastructure framework and Windows Server environment, including but not limited to:
• Cisco routers.
• Cisco Catalyst switches (3700, 4500, 6500 series).
• Cisco ASA firewalls.
• Xirrus wireless solutions is desired but not required.
• Cisco Network Management Software; and,
• Network monitoring and analysis tools.
• Also, experience with Cisco Security Software is desirable but not required.
• Minimum of three (3) years of hands-on, verifiable experience with installing, hardening, patching, maintaining, upgrading, and managing Microsoft computing environments (including operating systems and server software) according to the latest Microsoft best practices.
• Minimum of three (3) years of hands-on, verifiable experience in configuring, supporting, maintaining, and managing policies, rights, and securities within a Windows Server (2008/2012) Active Directory environment.
• Minimum of three (3) years of hands-on, verifiable experience in configuring, maintaining, and managing Microsoft System Center Configuration Manager/Systems Management Server (SMS) is preferred but not required.
• Verifiable Experience in the development, deployment and administration of a Virtual Desktop Infrastructure environment.

KNOWLEDGE, SKILLS AND ABILITIES

A demonstrable level of relevant technical competency and experience in related areas including but not limited to:

• A thorough understanding of the OSI network model, Ethernet, and TCP/IP networking.
• A practical level of experience implementing and administrating common TCP/IP-based services, including but not limited to: DNS, LDAP DHCP, HTTP, FTP, SSH, SMTP, etc.; and,
• A working knowledge of common network monitoring and security utilities
• Experience with design, implementation, and troubleshooting EIGRP and BGP networks.
• Experience in the use of Hyper-V and in maintaining virtualized server environments is highly desirable.
• Experience in implementing and maintaining wireless network environments is highly desirable.
• Experience in the implementation, configuration, and maintenance of Linux operating systems is desirable.
• Demonstrable experienc