Patient Service Specialist- Office Support Services-Full Time

Patient Service Specialist –   Office Support (Full-Time)

Deliver Exceptional Patient Experiences at the Front Door of Care

 Office Support  is seeking a Full- Time Patient Service Specialist to join our dedicated team serving Centerway, NY. This role will help create a welcoming and positive experience for children and their families.

The Patient Service Specialist provides daily front-office support, ensuring smooth patient flow, accurate registration, and exceptional customer service. This role is essential in creating a welcoming environment, supporting clinical teams, and maintaining accurate patient information in a fast-paced medical practice.

Your Workday:

Full-time position Typical hours: Monday- Friday- 7:30-4:30

What You’ll Receive: 

• Competitive compensation
• Comprehensive health coverage
• Immediate PTO accrual
• Retirement plan with employer contributions
• Career development and advancement opportunities
• Tuition assistance programs
• Employee wellness and support resources

        Recognized Excellence:

• Forbes Best Employers for Healthcare Professionals – 2025
• Newsweek: America’s Greatest Workplaces – 2025
• Becker’s Best Places to Work – 2024, 2025

Office Support- GMG Centerway:

Position Summary: 

The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards.  The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties.  This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.

Education, License & Cert: 

High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.

Experience: 

Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred.  Must be comfortable with computers and learning new applications.

Essential Functions: 

1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.

2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards.  Screens telephone calls, takes messages and provides information.

3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.

4. Registers patient.  Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.

5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.

6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.

7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.

8. Performs liaison duties between patients, physicians, hospital staff, organizational depa