EverPro - Sr. Project Manager (Remote, US)

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for a Sr. Project Manager to focus on delivering large-scale transformation projects within our EverPro business unit.

The EverPro business unit within EverCommerce offers business management solutions that help home and field service small businesses work more efficiently and improve every touchpoint with their customers.  Software solutions customized for field services, landscaping, pest and lawn, remodeling and roofing help these businesses with everything from scheduling and tracking jobs, to quoting, invoicing and payments processing, to customer relationship, review and reputation management.  

Position Summary:

The Sr. Project Manager will be our first hire in a newly formed Project Management Office within our Business Operations team. You will own the prioritization process and framework for developing and maintaining our project roadmap, in addition to the management and delivery of those projects. You will work collaboratively with our Ops Solution Managers to deliver large-scale systems consolidation and optimization efforts. This person will have experience working within and steering a PMO while also managing a portfolio of projects directly. You must be very organized and communicate effectively to varying levels of expertise in technical and business stakeholders. You have a passion to organize and accelerate the deliver of projects.

Key Responsibilities/What You’ll Be Doing:

1. Establish PMO Frameworks: As the first hire in the newly forming PMO, you will be responsible for creating and implementing initial PMO frameworks, processes, and standards to ensure consistent and high-quality project delivery across the organization.

2. Drive Large-Scale Transformation Projects: Lead and execute several large-scale transformation projects, including systems consolidation and optimization efforts for tools like Salesforce. These projects will require advanced project management skills and a deep understanding of the business operations landscape.

3. Cross-Functional Collaboration: Work closely with Ops Solution Managers to understand and translate architectural visions into executable project plans. Collaborate with Ops Systems Admins to ensure technical resources are aligned with project goals and timelines.

4. Stakeholder Management: Engage and manage relationships with functional managers across Marketing, Sales, and Customer Experience (CX) to ensure project alignment with departmental goals and to gain buy-in and support for initiatives.

5. Comprehensive Project Planning: Develop and maintain detailed project plans, including scope, schedule, budget, and resource allocation. Ensure that all projects are aligned with the organization’s strategic goals and deliver expected business value.

6. Proactive Risk Management: Identify, assess, and mitigate project risks and issues. Develop contingency plans to minimize potential impacts on project timelines and deliverables.

7. Quality Assurance: Ensure that all project deliverables meet quality standards and comply with relevant regulations and best practices. Implement quality control measures to maintain high standards throughout the project lifecycle.

8. Reporting and Visibility: Provide regular updates and reports to the VP, Ops on roadmap progress, PMO development, and any escalations or air-cover situations that require their support. Ensure transparency and visibility into project status, risks, and issues.

9. Escalation Management: Effectively manage escalations by identifying and addressing obstacles promptly. Seek support from the VP, Ops or other senior stakeholders when necessary to resolve complex