Talent and People Operations Manager

About Great Question

Great Question is the all-in-one customer research platform for understanding your customers. Run interviews, surveys, and prototype tests; query support tickets, app store reviews, and sales calls; and use AI to analyze it all in one place.

We’re a well-funded, seed-stage startup backed by Y Combinator and Funders Club, working with some of the most innovative companies in the world like Gusto, Experian, Canva & Brex.

Our company thrives on high trust, high agency and high EQ people. We believe in work being fun (you spend a lot of time there!), and you should enjoy the people you work with. We’re mostly remote but looking to establish regional hubs through 2025 (something we will need your help with!).

About the Role

At Great Question, we're building the future of customer research — and to scale the right way, we know that building a world-class team experience is just as important as building a world-class product.

We’re looking for an experienced, agile, high-agency Talent and People Operations Manager to join our fast-growing, fully remote team. You’ll be the first dedicated People & Culture hire, playing a crucial role in shaping how we recruit, develop, and support our team as we scale.

This role touches every part of the employee journey — from streamlining recruitment and onboarding, to building performance and compensation processes, to elevating our company culture and employee experience.

Yes, it’s a lot.
And yes, it’s exciting.

This is a rare opportunity to help lay the foundations for a company growing quickly and thoughtfully.

The Opportunity

We’ve prioritized the most urgent needs first — and expect your focus to evolve over time as we grow.

Recruitment & Hiring

• Lead full-cycle recruiting efforts across all departments to help us scale from ~40 to 60+ employees by the end of 2025.

• Build scalable hiring processes: sourcing strategies, structured interview panels, candidate experience improvements, and hiring manager enablement.

• Ensure a strong pipeline for mid-level and senior roles without reliance on expensive external recruiters.
  

Onboarding & Employee Integration

• Review and continuously improve onboarding processes to drive faster time-to-productivity and better early employee experiences.

• Ensure new hires feel deeply connected to our culture, values, and ways of working.
  

Performance Management & Compensation

• Develop and launch structured performance review cycles.

• Collaborate with leadership to establish role leveling, career pathways, and compensation benchmarking for both US and international employees.

• Support managers with tools and coaching to deliver effective feedback and growth conversations.
  

Culture & Employee Engagement

• Design lightweight, high-impact employee engagement surveys and feedback loops.

• Identify initiatives that strengthen team connection, recognition, inclusion, and retention.

• Act as a cultural steward, helping preserve and evolve what makes Great Question unique as we scale.
  

People Operations & Systems

• Administer employee lifecycle processes (payroll, benefits, onboarding/offboarding, compliance, HRIS maintenance).

• Ensure ongoing compliance with labor laws, company policies, and internal People data management.

• Assess and implement tools (including AI-driven solutions) to streamline and automate People Ops processes.
  

Company-Wide Programs

• Help prepare All-Hands meetings, annual performance cycles, and team offsite planning.

• Assist with internal communications, particularly around People initiatives, recognition programs, and team updates.

About you

Experience:

• 3-7 years in a Recruitment or People Operations / People & Culture role at a fast-paced company.

• Hands-on experience with recruiting, performance management and compensation review cycles.

• Experience rolling out at least one new initiative from beginning to end; it could be payroll, benefits, or something from employee lifecycle operations.
  

Skills:

• AI Native: You leverage modern tools (including AI) to streamline work, source smarter, improve communications, and scale processes efficiently.

• Inquisitive and insight-driven — you ask the right questions to uncover opportunities for im