Assistant Manager

Zaxby's Assistant Manager Job Description

"Consistently Create Encore Experiences that Enrich Lives One Person at a Time"

Position Overview

This position is classified as non-exempt and reports to the General Manager and owners.

Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to guests while maintaining operational standards. You will manage the daily operations of the restaurant ensuring that the team properly follows all processes, policies, and procedures.

Essential Job Functions

The information provided below encompasses the functions and values associated with this position.

Duties and Responsibilities

The individual in this position is expected to engage in the following work-related activities:

• Complete all training requirements including:
  • Zaxby's Assistant Manager Development Plan and Basic Operations Training
  • Food Safety Certification and Manager Certification
  • Any additional training required by ZaxBax
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
  
  • Ensure team members receive proper training including ongoing coaching and development
  • Plan and delegate shift assignments including communicating expectations and adjusting as needed
  • Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
  • Ensure service, product quality, and cleanliness standards are consistently upheld
  • Communicate performance concerns to your General Manager
  • Assist with performance reviews and mentor and develop team members
  • Create and maintain a positive culture and healthy team morale through recognition and leading by example
  • Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
• Ensure processes, policies, and procedures are properly followed throughout daily operations
  
  • Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and ZaxBax guidelines, policies, and procedures
  • Maintain compliance with federal, state, and local laws and guidelines
  • Utilize management tools and keep neat, accurate, and current records
• Systems
  
  • Create an effective work schedule following company standards and local laws
  • Sales forecasting
  • Inventory management
  • Administer progressive discipline
• Other responsibilities
  • Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
  • Ensure the team works safely and follows all safety guidelines and procedures
  • Immediately report all human resources and risk management concerns to your General Manager and owners
  • Escalate other concerns to your supervisor when appropriate
  • All other duties necessary to ensure restaurant operations function properly

Job Qualifications

The following requirements must be met in order to qualify for this position.

• Must be 18 years of age or older
• Must have a valid driver's license, vehicle insurance, and reliable transportation
• Available to work a minimum of 32 hours per week
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
• Leadership experience preferred

Capability Requirements

The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.

• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to