Account Manager Hotels EMEA

<h2><strong>Account Manager, Hotels EMEA </strong></h2> <p>Paris, France (Remote, living in Paris)</p> <p><strong>With millions of diners, 60,000+ restaurant partners and 25+ years of experience, </strong>OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. </p> <p>Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.</p> <h3><strong>About the Role</strong></h3> <p>As an <strong>Account Manager, Hotels</strong>, you will be the primary point of contact and a "trusted advisor" for an elite portfolio of hotel groups and strategic hotel accounts across the EMEA region. You will assume responsibility for these high-value relationships following the initial sale and installation, ensuring deep utilization of OpenTable’s best-in-class software solutions.</p> <p>In this role, you will balance strategic account planning with hands-on execution. You are charged with maintaining high client retention rates, driving incremental revenue through upgrades and add-on sales, and consulting with C-suite stakeholders to align our technology with their business goals.</p> <p>OpenTable’s Sales and Restaurant Relations team is dedicated to improving restaurants’ revenue potential by utilising best in brand front-of-house management and online reservation technology. </p> <p>We are looking for people who are passionate about the restaurant industry and want to feel good about the products they sell and represent.  </p> <h3><strong>What You Will Do</strong></h3> <ul> <li><strong>Drive Revenue & Retention:</strong> Meet and exceed assigned monthly and quarterly retention and revenue goals. You will be directly responsible for protecting our core revenue while identifying and closing opportunities to achieve a high ROI on your portfolio.</li> <li><strong>Ensure Customer Success:</strong> Guarantee world-class customer satisfaction through diligent, proactive follow-ups. You will act as the bridge between the client’s operational needs and OpenTable’s technology, ensuring every hotel in your "bucket" is fully optimized and supported.</li> <li><strong>Maintain Operational Excellence:</strong> Document all client communications and activities within CRM (Salesforce) to provide accurate product