Territory Service Sales Representative

The Outside Sales Representative will be primarily responsible for managing and growing the largest revenue-generating customers (core accounts) within a FleetPride service center area. This role will focus on delivering world-class customer experience to ensure maximum retention of core accounts. The Outside Sales Representative will partner closely with these key customers to understand their business needs and leverage FleetPride’s extensive assortment and expertise to expand their share of wallet. 

DUTIES & RESPONSIBILITIES 

Sales Methodology & Performance Tracking 

• Drive revenue growth by identifying repair opportunities across core, non-core, and new prospective clients 

• Collaborate with all customers to develop tailored solutions that meet their evolving business needs and align with FleetPride’s offerings. 

• Work closely with each core account to ensure customer revenue meets or exceeds sales growth targets 

• In partnership with service center leadership, develop and implement strategic account plans that outline growth opportunities and milestones for core accounts.  

• Prospect potential new customers and onboard them to the FleetPride network of offerings

• Analyze customer data to identify trends, track progress, and make informed decisions that drive customer growth and retention. 

• Monitor key performance indicators (KPIs) for each core account, such as revenue growth, retention rates, category expansion, etc. 

• Collaborate with service center leadership on account performance, pipeline management, and overall strategy to support financial targets of assigned Service Centers 

Customer Relationship & Data Management 

• Serve as the primary point of contact for the service centers sales functions 

• Develop and maintain strong, long-term relationships with key stakeholders within the core accounts 

• Facilitate regular customer engagements through onsite visits and sales calls to ensure ongoing satisfaction and alignment with customer objectives 

• Implement strategies to ensure core customer retention, including monitoring account health, identifying additional repair opportunities, and proactively addressing potential risks of churn. 

• Address and resolve customer issues or challenges in a timely and effective manner, ensuring minimal disruption to their business. 

• Utilize FleetPride’s CRM system to track all account activities, customer interactions, and key data points to ensure accurate and up-to-date customer records, pipeline, and sales activities. 

• Maintain the integrity of  customer data by regularly updating information, including contact details, address updates, and sales opportunities. 

Collaboration & Continuous Improvement 

• Work closely with service center team members to ensure seamless customer experience and alignment of efforts across departments. 

• Coordinate with service center leadership to ensure that core account management strategies are aligned with broader business objectives. 

• Continuously seek opportunities to enhance the core account management process, improve customer experience, and drive more significant results. 

• Collaborate with service center leadership and local team members by attending and participating in team huddles, safety meetings, etc. 

• Stay informed about industry trends, customer developments, and competitive offerings to better serve all accounts. 

EDUCATION & TRAINING 

• High School Diploma (or GED or High School Equivalence Certificate) required 

• Valid driver's’ license with clean driving record. 

KNOWLEDGE & EXPERIENCE 

Professional Experience 

• 1 year of B2B sales experience; preferred 

• Understanding of the heavy-duty parts and service industry, prior industry experience; preferred. 

• Demonstrated mechanical inclination and interest in FleetPride’s industry 

• Strong professionalism, credibility, and interpersonal skills.