Technical Analyst II

Staples is business to business. You’re what binds us together. 

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products and apparel industry and manufacturer and supplier of customer identified caps, garments, and advertising specialty items.

 

What you’ll be doing: 

Provides technical support for systems and users. Evaluates needs, defines technical problems, and works with engineering/development staff to determine solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically reports to a project leader or manager. Gaining exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.

• Installs, configures, and maintains technology or systems supporting an assigned business unit or functional area.
• Configures or re-engineers’ processes, systems, hardware, or software to meet business needs, oversees implementation, and provides post-implementation end-user support and maintenance.
• May be responsible for requisitioning hardware/software or tracking assets for the assigned unit.
• Performs configuration, tuning, upgrading, and administration of infrastructure components.
• Evaluates systems performance and capacity and provides reports and recommendations to management.
• Supports development activities, projects, and efforts that require specialized infrastructure skills.
• Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
• Possesses solid working knowledge of subject matter.

 

 

What you bring to the table: 

• You will bring your technical experience to assist Staples Business users be successful with their equipment.
• You will help I.T. department to achieve operational targets and service standards.
• Your collaboration with various teams will be required and needed. 
• You will use your communication skills at a very high level to work with various folks within Staples organization.
• Your reliability to meet goals and deadlines will be needed. 

 

 

What’s needed- Basic Qualifications

• High School Diploma/GED.
• IT industry training and certifications. Focused on Microsoft or Cisco. 
• 3+ years of experience in IT support role

 

 

We Offer: 

• Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays), Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

 

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.