Associate-Rehabilitation Clinical Support - Noblesville

Position Overview

This role oversees patient flow from point of entry to final destination while ensuring timely, accurate, and professional service delivery. The position is responsible for accurate patient registration, scheduling, insurance verification, prior authorization, and coordination of benefits. The individual will interact with patients, visitors, payers, and internal departments to ensure complete and accurate financial and demographic information.

This is a fast‑paced, onsite position requiring the ability to work across multiple systems simultaneously and adhere to departmental productivity, quality, and service standards.

Schedule

• Monday–Thursday: 7:15 AM – 6:15 PM (8‑hour shifts)
• Friday: 7:15 AM – 4:15 PM
• Location: Onsite
• Training: 6–7 weeks or as needed

Top Responsibilities

• Patient registration and creation of accurate demographic and financial records
• Scheduling and coordination of recurring patient appointments
• Scanning, documentation management, and workflow tracking
• Answering and directing incoming calls; assisting patients and visitors
• Working closely with central scheduling and insurance team
• Communicating with payers and patients to ensure accurate financial information
• Supporting departmental operations, performance improvement initiatives, and regulatory compliance
• Participating in infection control, safety, equipment training, and fire safety programs
• Maintain CPR certification

Top Skills & Attributes

• Effective verbal and written communication
• Strong collaboration and teamwork
• High attention to detail and task focus
• Ability to learn quickly and adapt to multiple systems
• Strong work ethic and professionalism
• Ability to thrive in a fast‑paced environment
• Cerner experience is helpful

Minimum Requirements

• High School Diploma or GED required
• 0–3 years of customer service or medical experience desired
• Minimum one year of medical office experience, or a combination of strong customer service background and education in:
  • Insurance verification
  • Patient registration
  • Medical terminology
• Basic proficiency in Microsoft Office: Word, PowerPoint, Excel, Teams

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.