Senior Analyst, Trade Channel Operations

Come and Save Lives with Us!

The Company is a growing international specialty pharmaceutical group that is a dedicated ally to healthcare providers treating patients with critical conditions, focusing on emergency care and rare diseases.  We have over 400 employees in 16 countries.

Our portfolio 80+ rescue medicines make a real difference in the lives of patients and their caregivers and that gives every one of our employees a sense of purpose.

Our Purpose is supported by our 4 key values:

• We make patients our priority    
• We act with integrity and accountability 
• We work together as one team  
• We look for better ways forward

 

Broad Overview

The Senior Analyst, Trade Channel Operations is responsible for managing Trade Operations and Commercial Channel Partners for the following brands: Speciality Pharmaceuticals (Spec Pharma) – CroFab, DigiFab, Voraxaze, Cyanokit, Xuriden, and Vistogard. This position reports to the Senior Director of Trade Relations.

 

As the Senior Analyst, Trade Channel Operations, some of your responsibilities will include:

1. Manage relationships with Trade Channel Partners: Wholesalers, Specialty Distributors and Specialty Pharmacy
   • Manage all day-to-day activities with wholesaler distribution partners to ensure effective and efficient distribution to the end-user customer. Foster and maintain strong relationships with all stakeholders
   • Monitor all Channel Partner Distribution Services Agreements to ensure compliance and adherence to all terms, conditions, fees and renewal dates
   • Perform daily analytics and monitoring of wholesaler forward DC inventory levels, providing recommendations regarding inventory levels; track seasonal and other sales trends to ensure channel inventory is aligned with demand
   • Support new product launch planning activities, including coordination with cross-functional launch teams and channel partners, contracting and negotiation
   • Provide insight on channel trends and monitor distribution service to ensure optimal performance of all channel partners
   • Perform regular business reviews with all channel partners, including all performance analytics, hot topic issue management and all meeting follow-ups
   • Ensure ongoing training with Channel partner customer service team to ensure partner teams effectively respond to customer calls, inquiries and order requirements
   • Manage consignment customer requests, invoicing and all data sets; ensure accurate and timely replenishment and invoicing
   • Ensure connectivity with all channel partners and BTG’s 3PL for all DSCSA data; Provide Serial # scan data to channel partners for any shipment anomalies
   • Analysis and accurate reconciliation of all Channel Partner Invoices and creation of PO’s to ensure timely and accurate payment of channel fees.
   • Support Annual NABP Accreditation activities to ensure ongoing state and federal compliance for distribution licensure
2. Manage all Trade data sets across various vendors; Analyze Data and assist with internal reporting
   • Manage all Channel Partner Data Sets: Sales of BTG products to wholesalers and wholesaler sales to hospitals; Sales data through 3PL portal; EDI data through Third Party Aggregator; Excel files from Consignor Channel
   • Daily and Weekly reporting; Monthly management reporting; Lost Sales and Service Levels, others as needed
   • Provide critical analytical insights on all Trade data, orders, processes and procedures to provide insight into product performance and drive future strategic initiatives    
   • Support end of month analytics and reconciliations for finance and other groups
3. Oversight of In-house Direct Product Replacement Program
   • Manage support team to ensure accurate and timely processing of customer replacement requests
   • Weekly and Monthly reconciliation reporting and analytics
4. Liaison with Third Party Logistics (3PL) partner as needed:
   • Manage and ensure resolution and follow up with any order issues
   • Manage any associated 3PL financial components: invoices, credits, credit limits, etc. related to Trade Channel Partners
5. Government Pricing and Pricing Analytics support
   • Verify BTG monthly/quarterly government pricing data in conjunction with internal contracts team, 3rd Party pricing vendor, and BTG finance group
   • Communicate list price updates to external partners and pricing compendia
   • Manage or assist with other ad hoc reporting as requested
6. Troubleshoot order issues to bring resolution:
   • Ensure orders filled efficiently and correctly; resolving were issues have occurred
   • Occasional after-hours responsibility for any just in time o