Data Center and DMZ Network Technology Operations Specialist II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Position Summary:

The technology areas of focus for the Data Center and DMZ Network Technology Operations Specialist II includes our Global Data Center and DMZ infrastructure. Technology Operations Specialist II are expected to be well versed in numerous networking protocols, technologies and troubleshooting methodology, including the use of proactive and reactive tools.

Key Responsibilities

• Senior Operational Support Tier 2 engineer for our Internal Data Center and DMZ infrastructure support team.
• Cisco ASR and ISR routers, Cisco Nexus and Catalyst switches, Arista DCS switches / CloudVision are the main platforms. Technical areas include but are not limited to internet routing, aggregation, distribution and access layer switch and routing.
• Lead production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed. Identify service impact, interpret monitors, dashboards, and logs.
• Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled.
• Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation.
• Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate documents and wikis are up to date and available for use during triage.
• Proactive network reviews including, Routine testing of disaster recovery scenarios, identification of vulnerabilities and opportunities for improvement in observability across the network stack.
• Mentorship of junior engineers and technical leadership within the team. Work with senior team members to validate impacts and communicate to all stakeholder’s technical status updates.
• Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate runbooks and wikis are up to date and available for use during triage.
• Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership.
• Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.
• Adhere to design standards and global design authority processes and procedures.
• Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats.

Required Qualifications:

• Expert experience with Network technologies: TCP/IP, IPv4, Layer 2 protocols, Multicast, BGP EIGRP, QoS, UDP, OSPF, Carrier Circuits, Leased Line, Broadband, Direct Internet Access, Tunneling protocols (MACSEC, IPSEC, SSL/TLS, GRE), Routers, Switches, HSRP, ACL, VPN.
• Experience with troubleshooting complex networking problems.
• Experience with JIRA, Confluence, Agile framework & SCRUM ceremonies.
• Understand configuration management with tools such as Forward Networks and HPNA
• Experience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to SevOne, Splunk, Netscout, Wireshark, NDC, HPNA, NNMI, OBM, IBM Watson, NSO, etc.
• General experience in Network Automation tools and processes
• Self-starter/self-directed, organized and detail oriented.
• Strong technical acumen and analytical skills
• Excellent client interfacing skills