Lead Product Designer

About Stitch Fix, Inc.

Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.

 

About the Team

We are a diverse group of designers, writers and researchers supporting our ecosystem of digital products. We strive to stay at the forefront of design thinking and technology, and to foster a culture of collaboration and continuous learning within our team. By working together to create intuitive, accessible, and delightful products, we help Stitch Fix achieve its vision of helping people everywhere get dressed every day.

About the Role

Stitch Fix is seeking a Lead Product Designer to join our Engagement & Incentives team within the Retention pillar. This pod plays a pivotal role in our client lifecycle: transforming curiosity into meaningful engagement through timely, personalized moments, thoughtfully crafted incentives and data-informed decisioning that helps clients feel seen, supported and inspired to return.

In this role, you’ll design the systems and multi-surface experiences that determine:

• Which clients to reach,
• What message or offer to provide, and
• When the moment is right-  all while maintaining trust and delivering delightful, intuitive UX.

You’ll work across app, web, push, notifications, and promo surfaces, shaping the experiences that guide clients back into discovery and deepen their connection with Stitch Fix. You’ll partner deeply with teams across Product, Data Science, Algorithms/ML, Engineering, Marketing, and Merchandising to bring personalized, real-time engagement moments to life.

You're excited about this opportunity because you will…

• Design timely, personalized engagement moments that guide clients back into the experience.
• Create clear, trustworthy UX for incentives, offers, and promotions.
• Craft behavior-aware journeys across app, web, email, and notifications.
• Prototype quickly (lo-fi to polished) to validate ideas and move fast.
• Contribute patterns and components to our design system for dynamic, personalized content.
• Translate behavioral and data insights into intuitive client-facing experiences.
• Collaborate closely with Product, Engineering, Marketing, Merch, and Data Science.
• Use experimentation and measurement to guide decisions and refine designs.
• Lead or support cross-functional workshops that drive alignment and new ideas.
• Help drive meaningful improvements in client engagement and retention.

We’re excited about you because…

• Bring 5+ years of product design experience, ideally with strengths in growth, engagement, personalization, or incentives.
• Have a portfolio that shows clear systems thinking, multi-surface journeys, strong craft, and data-informed iteration.
• Are comfortable moving between strategy and hands-on execution.
• Communicate clearly, welcome feedback, and bring partners along the journey.
• Collaborate well with PM, Engineering, Marketing, Merch, Data Science, and Algorithm teams.
• Understand how to design responsibly when working with incentives or behavior-based experiences.
• Care deeply about inclusive, accessible, trustworthy design.

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to c