Pharmacy Technician - Support Specialist

Job DetailsJob Location: Parkview Maryland - Baltimore, MD 21224Position Type: Full TimeSalary Range: $19.00 - $27.00 HourlyPosition Summary

The Pharmacy Support Specialist performs functions to obtain and process prescriptions to prepare the pharmacy fulfillment team to dispense and ship medications, while working within the limits of established policies.

Primary Responsibilities

• Provide support to Pharmacists by entering prescription information, submitting claims for payment, and handling patient questions and concerns regarding medications and delivery.

• Manage patient profiles including updating medication lists and any changes that are pertinent to the patient's medication regimen.

• Assist in the prior authorization process to expedite prescription fulfillment. Provide support in benefits investigation for third party billing and adjudication.

• Communicate by phone and email with patients, facilities, payors, and prescribers regarding issues concerning prescriptions and obtains proper authorizations and prescription details to refill prescriptions.

• Gather and document demographics to be used to fill prescriptions as well as to coordinate billing of medications to be dispensed by the pharmacy.

• Monitor and triage incoming faxes/documents to expedite processing of patient orders. Files, faxes, and copies of various materials as needed.

• Support pharmacy fulfillment team by performing duties of a Pharmacy Technician to dispense medications as needed.

• Perform other related duties as assigned.
QualificationsKey Skills

• Proven experience as a highly effective communicator with internal and external customers; includes listening, speaking, understanding, and writing in English.

• Excellent computer skills with proficiencies with Microsoft Suite (Word, Excel, and Outlook) and pharmacy systems.

• Demonstrated ability to work independently on assigned tasks or in a team setting while focused on detail, accuracy, and productivity.

• Ability to track and monitor progress of workflows to maintain timely delivery of medications.

• Working knowledge of medical terminology, medication names, and pharmacy sig codes.

• Basic pharmacy billing knowledge.

Education/Experience Requirements

• High School Diploma or equivalent required.

• Actively registered with Maryland Board of Pharmacy as a Pharmacy Technician.

• Minimum of one year’s experience working in a pharmacy. Working knowledge of pharmacy sig codes, medications, and electronic claim submissions strongly preferred.

• Familiarity with PioneerRx strongly preferred.