Senior Salesforce Administrator

Description

About Us

eSimplicity is a modern digital services company that delivers innovative federal and commercial IT solutions designed to improve the health and lives of millions of Americans while defending our national interests. eSimplicity's people-centric approach aims to transform the American healthcare experience through innovative technologies. Our team’s experience spans various federal civilian customers on diverse projects across its core competencies. We prioritize protecting our community by aiding the government’s cloud migration, prototyping artificial intelligence models to identify fraudulent Medicare claims, and accelerating data report delivery for healthcare providers to improve the quality of care for patients. 

We’re seeking a Salesforce Administrator who will support a large-scale application maintained by 4-10 scrum teams with minimal supervision. The candidate must have strong technological skills and understanding, the ability to work effectively with managers, technical staff, and clients (both technical and non-technical), and be proactive in problem resolution. Must be able to balance multiple complex requests in a fast-paced environment both independently and as part of a team. Strong written and oral communication skills to effectively present complex information to internal groups and clients with an ability to document options, procedures, and outcomes.   

Responsibilities:

• Build and manage custom objects, layouts, complicated workflows, complex reports, and personalized dashboards as required.    
• Manage Salesforce objects and processes for the organization. 
• Maintain overall system configuration, including workflow rules, validation rules, formula fields, escalation rules, etc., ensuring data integrity and security within the system. Document system specifications and configurations.  
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity. 
• Hands-on experience in administration setup, e.g., managing users, security controls, and data and creating roles, profiles and permission sets. 
• Conduct research on best practices and industry trends. Monitor Salesforce release changes and advise business partners on the impact on production. 
• Create and execute test plans and scenarios. Troubleshoot issues noted during testing or reported by users.   
• Identify and implement opportunities to improve system functionality.  
• Adhere to Salesforce best practices and document solution designs for data model changes.  
• Validate development changes and ensure consistency with data dictionary and entity-relationship solution designs. 
• Update and maintain a centralized data dictionary across teams for the program. 

Requirements

Minimum Knowledge, Skills, and Abilities:

• Minimum of 5 years of experience in Salesforce Administration   
• Knowledgeable with Salesforce data model designs and best practices 
• Knowledgeable with Salesforce software development practices and methods, including picklists, workflows, triggers, and validation rules 
• Strong data management abilities. 
• Strong understanding of Salesforce platform, Salesforce Service Cloud and Salesforce Experience Cloud 
• Bachelor’s Degree  
• Extensive knowledge of Salesforce Administration 
• Advanced problem-solving skills are needed to find solutions to problems that are technically complex and require collection, interpretation, and analysis of data from diverse sources. 
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity. 
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards. 
• Detail-oriented, creative, and analytical thinker with strong problem-solving skills. 
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes. 
• Good communication with the ability to describe data model changes and solution designs 
• Salesforce Administrator ADM201 and ADM211 certifications preferred.  
• Previous experience working in a SCRUM or agile environment preferred. 
• Active Trailblazer account required

Working Environment:

eSimplicity supports a remote work environment operating within the Eastern time zone so we can work with and respond to our government clients. Expected hours are 9:00 AM to 5:00 PM Eastern unless otherwise directed by your manager.  

Occasional travel for training and project meetings. It is estimated to be less tha