Inside Sales Supervisor

Socket Fiber has grown from a small Columbia, MO startup to a trusted fiber internet provider, serving residential and business customers across 21+ counties. What started as a local solution to bring internet access to mid-Missouri has evolved into a fiber-to-the-home network reaching more than 90,000 homes with speeds up to 5 GIGs. With our corporate headquarters still in Columbia, MO, we provide customers with a value-driven, customer centric alternative to the incumbent service providers - because people deserve better. Socket is committed to equal opportunity and will provide reasonable accommodations for applicants with disabilities, as required by the ADA.

Socket is seeking a motivated and results-driven Inside Sales Supervisor to lead our team of inside sales representatives. This role is key to driving sales performance, ensuring top-notch customer service, and helping the team exceed sales goals. The ideal candidate is a hands-on leader with strong communication skills and a passion for developing people.

What We Offer:

• 401k matching
• Medical benefits
• Dental benefits
• Vision benefits
• Free fiber internet if available in your area
• Base pay and commission!

Primary Responsibilities:

• Supervise, support, and mentor a team of inside sales representatives
• Monitor team performance and implement strategies to achieve individual and team sales goals
• Provide coaching, training, and ongoing feedback to ensure high levels of customer engagement and sales effectiveness
• Handle escalated customer inquiries and support the team in delivering outstanding service
• Generate and analyze sales reports to track progress and identify improvement areas
• Collaborate with Sales Management and Marketing to execute promotions and campaigns
• Ensure adherence to company policies, procedures, and compliance standards

 Skills

• 2+ years of experience in inside sales or a similar sales environment
• 1+ year of supervisory or team leadership experience preferred
• Familiarity with CRM systems and sales performance tools
• High school diploma or equivalent required; associate or bachelor’s degree a plus

Desirable Skills

• Strong communication, interpersonal, and problem-solving skills
• Proven ability to motivate and coach a team to exceed goals
• Ability to multi-task
• Leadership and team building

Think you’ve got what it takes to drive growth? Apply now and join the winning sales team at Socket!