Shift Manager-WEBSTER-W573

Families come in all shapes and sizes, that includes the Wendy’s family - the people you will work with as a Shift Manager. 

We are seeking career-minded, motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together to increase profits, provide superior service and have a passion for being the best in the business.

 

As leaders and role models, our managers set the tone for the fun, family environment in our restaurants. Our managers enjoy a stable environment and flexible schedules that give them the quality of life they deserve. This position offers great incentives, benefits, and opportunities for advancement.

Here’s what you can expect from us as a Shift Manager on our team:

• Career Growth - Wanna move up? We have opportunities to grow within and beyond our restaurants
• Paid Training - We’re invested in you, and excited to teach you what you need to know to lead the Wendy’s Way 
• Perks - Employee Discount Program, various benefits for full-time shift managers like Health care option, paid time off, and 401(k) with employer match. Talk with us about eligibility requirements.
  
  

What we expect from you and what you bring to us:

• You enjoy problem solving and decision making.
• Create a “Customer First” attitude with your team.
• You want to be a leader and you’re committed to teaching and growing your team.
• A commitment to promoting proper procedures and a culture of food safety.
• Flexible work availability.

 

You must be willing and able to:

• Support the management team achieve our employee, customer, sales, and operational goals.
• Stand and move for most - if not all - of your shift.
• Use restaurant equipment such as a headset, register or grill.
• Follow brand standards and guidelines to prepare great food, serve our customers and maintain a clean restaurant that you’re proud to work in.
• Must have or be willing to obtain SERV Safe certification by end of training.
• Secure reliable transportation to travel to your home store and other locations (restaurants, area office, etc.) occasionally for training and other tasks

 

Many of our next level leaders are promoted from the Shift Manager ranks. If you are ready to build a career with us, we will encourage you to develop the right skills, provide the support you need, and give you the opportunity to step into new roles as they become available. There are more opportunities to advance than you can imagine.

For more information on specific equipment or job requirements, see the job description or talk to the hiring manager.

HAZA Foods is an equal opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. All resumes are held in confidence. Must be eligible to work in this country and pass a background investigation.

 

Overview: As a Restaurant Shift Manager, you will oversee the operations during your designated shift, ensuring the efficient and smooth functioning of the restaurant. You will lead a team of restaurant crew members, maintain high standards of food quality, cleanliness, and customer service, and uphold company policies and procedures.

Key Responsibilities:

1. Leadership and Team Management:
   • Supervise and coordinate the activities of restaurant crew members during your shift.
   • Delegate tasks effectively and ensure team members understand their responsibilities.
   • Provide coaching, training, and performance feedback to team members to foster a positive and productive work environment.
2. Customer Service Excellence:
   • Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally.
   • Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction.