MIS INTERN, Smartsheet

JOB SUMMARY:

The MIS department supports the business units by providing reliable and scalable solutions for its offices in the US
and around the world. An integral component of this effort is implementing those scalable and reliable solutions and
ensuring proper service levels, management of incidents and problems.
You are accountable for implementing on-prem, cloud and hybrid DFJ solutions for specific business needs, as well as
contribution to the worldwide solutions implementations of DGSI.
You work closely with other MIS groups, the Managed Services Provider, and DGSI teams and provide expertise
during troubleshooting or root cause analysis (RCA) events related with the designed or supported applications.
Your area of responsibility covers the Work Management Platform called Smartsheet, it’s integrations with several
external systems as well as Technical Writing and Technical Testing of various systems and processes supported by
MIS.

PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

Responsible for building KPI reports of various project activities tracked on the Smartsheet platform.
Identify and propose ways to improve workflows, forms and existing dashboards.
Responsible to build engaging technical documentation for Customers (business users), project managers,
Department Heads and BFIs.
Participates in projects in the roles of Technical Tester or Technical Writer.
Proactively reports status on assigned work progress, timely raises issues causing blockage or delays.
Proactively follows up on requests for assistance from others in order to complete own work assignments,
escalates to management when necessary.
Prepares PowerPoint slides, workflow diagrams and conducts presentations.
Other duties assigned by management

MINIMUM REQUIRED QUALIFICATIONS:

Very good written and oral communication skills including interpersonal skills. Ability to convey information,
regulations, procedures or processes clearly.
Ability to establish a schedule of activities with dependencies necessary to complete an assignment.
Strong organizational skills, ability to coordinate multiple tasks/initiatives of varying complexity concurrently.
Quality of service oriented, able to go above and beyond for customers (Customers or internally) with rigor,
reactivity and exhaustivity.
Proficient with Microsoft Office tools, including MS Visio

EDUCATION:

 BS Degree in Engineering degree specializing in Aviation related coursework

 ADDITIONAL DESIRED QUALIFICATIONS:

Familiarity with the Smartsheet platform or similar work management platforms like Jira/Confluence.

Familiarity with manufacturing or aeronautic manufacturing environments      

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

Combination of office and remote environment.

Must be able to work at a desk and computer for significant portion of the day. 

Must have comparable remote work workspace setup in order to perform the work with quality and efficacy levels achieved when working from the office.