Case Developer 1

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

This position requires full-time (Mon-Fri) in-office work. After 6 months of employment, employees may have the opportunity to work on a hybrid schedule, which will be evaluated case-by-case, based on the employee’s skills, knowledge progression at that time, and the needs of the business. If approval is provided for hybrid work, employees may be asked at any time to return full-time to the office based on business needs.

San Diego County Residence is Required

Responsibilities

• Manages incoming referrals and assure all appropriate information is entered into the case management system.
• Manages processes that assure timeliness and customer satisfaction.
• Obtains signatures on all the required forms and documentation.
• Manage the customer check-in process at the front desk.
• Manage incoming calls, directing them to the appropriate personnel or department.
• Assists with other duties as assigned.
• Required to work in various case management roles based on CalWORKs business and project requirements.

Required Skills

• Proper etiquette including customer relation techniques, strong verbal and written communications skills.
• Knowledge and understanding of company services and ability to articulate and answer questions related to those services.
• Ability to prioritize work and meet deadlines.
• Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Understanding of modern office methods and practices, efficient with computers.
• Ability to establish working relationships with federal, state, and county agencies as well as the general public.
• Bilingual skills preferred (Arabic/ Farsi/Pashto/ Spanish/ Creole).
• Ability to work with and relate to participants and demonstrate active listening skills.
• Display a professional level of empathy for participants and respect for cultural differences.
• Ability to learn specialized databases and software systems.